Referrals Administrator
2 weeks ago
Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail?
You will often be the first person a patient will have contact with when referring into our service, so a background working in a customer service or a patient facing role would be ideal.
The post holder will be primarily responsible for registering patient referrals into the service
- referrals are received online, via telephone or via other health professionals. You will be booking appointments onto our patient database, dealing with patient enquiries and supporting our wider clinical teams.
You will work closely with all team members to ensure the efficient management of all admin tasks according to patient and service needs. You will need to be able to work under pressure and to deadlines.
NHS West Sussex Talking Therapies provides talking therapies within primary care and community settings to patients with mild to moderate depression, anxiety, and other psychological illnesses. We are a leading, innovative, high performing talking therapies service. We have a fantastic, supportive culture and a wonderful team of clinical and non-clinical staff.
You will be supported in your role with regular 121s, performance development reviews and access to our Trusts personal and professional development opportunities
The main priority of this position is to work as part of the Administrative Team and manage patient referrals into the service while providing comprehensive administrative support to the wider clinical and management team. Referrals will be made via telephone and online directly by patients and health care professionals. You will need to answer calls and respond to patient needs in a timely manner whilst ensuring accurate recording of patient information onto our patient database.
Excellent communication skills are essential to deal with a wide variety of patient queries and needs. The post holder must be able to document clear and accurate records that reflect information provided during the referral and screening process. This is a busy office working environment receiving a high number of calls per day. It is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.
Further career and development opportunities may be available. Please refer to the job description for more information.
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