Hotel Receptionist

3 months ago


Chester, United Kingdom Walker&Williams Full time

**WANTED**

**Hotel Receptionist**

**at Walker&Williams**

**Who we are...?**

Walker & Williams is a small, independent, and family-owned and run business, established to offer all the comforts and facilities that come with staying in a 1st class apartment with the services of a luxury boutique hotel. Our mission is to WOW our guests, supersede expectations, and to offer this experience at a competitive price. Our apart hotels are relatively small including No.10 Preston & Winckley Stays, allowing us to provide a more personal and tailored experience.

**The role...**
- Previous Front Office experience in Reception
- Excellent customer service skills
- Excellent telephone manner
- Excellent Sales techniques
- Excellent attention to detail

**Job Description...**
- Checking guests in and out of the hotel with the use of a property management system
- Processing charges and payments
- To work as a team with the rest of the department and throughout the hotel
- Processing reservations and sending detailed confirmations
- Checking the day-to-day arrivals to make sure those bookings are correct
- Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis.
- Checking apartments before guests arrive.

**Job Type**: Permanent

**Salary**: £10.42 per hour

**Job Type**: Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Employee discount
- Wellness programme

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Chester, CH1 1DE: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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