Trade Counter Sales Assistant

2 weeks ago


Newtownabbey, United Kingdom Brett Martin Full time

**Job Title**: Trade Counter Sales Assistant

**Responsible to**: Trade Counter Manager

Hours of work - 40 per week Monday - Friday early finish on a Friday

Salary - Neg Depending on experience

**Main Purpose**: To deliver exceptional Customer Sales and Service to Brett Martin’s clientele.

This is an internal role targeted at providing world class sales and service to a range of building providers and contractors across Ireland, working alongside a market leading team. As a proactive and dynamic sales person you will convert customer enquiries and support requests into sales of our market leading building products. You will be able to show how your personal contribution in your current role has made a significant difference to the organisations performance. Your excellent interpersonal and communication skills will be matched by an ability to manage time and information to deliver confidence building relationships with key customers. Sound IT skills and numeracy are required together with the attention to detail required to succeed in a fast moving sales environment

**Main Tasks and Responsibilities**:

- Serve as the primary point of contact for Brett Martin's customers.
- Enter orders accurately and efficiently into the system.
- Manage and uphold Quality Systems within the department.
- Provide order confirmations within specified timeframes.
- Plan, track orders, and promptly communicate any issues to customers.
- Liaise with customers regarding loading and deliveries.
- Foster strong business relationships with our existing customer base, emphasizing the importance of gaining respect and trust.
- Proactively contact customers and potential clients to explore business opportunities regularly.
- Respond promptly and professionally to product inquiries, ensuring timely follow-up on quotations.
- Collaborate internally with all departments, especially planners and the shipping department, to address customer inquiries effectively.
- Handle credits and complaints efficiently, ensuring quick resolution.
- Redirect technical, quality, credit, and other inquiries appropriately.

**General Administration**:

- Maintain filing systems, including Microsoft 365.
- Compile and process daily, weekly, and monthly reports as required.

**Communications**:

- Maintain high-level communications between management and the workforce.
- Use Microsoft 365 to log activities.
- Develop mutual respect with employees by ensuring objective and impartial dealings.

**Health & Safety**:

- Ensure a safe and clean working environment through good housekeeping procedures.

**Administration**:

- Ensure accurate, timely submission of all required reports and studies.

**General**:

- Ensure compliance with the company's Equal Opportunity Policy.
- Perform any other duties as reasonably required.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- NEWTOWNABBEY (required)

Ability to Relocate:

- NEWTOWNABBEY: Relocate before starting work (required)

Work Location: In person


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