Supporter Services and Data Executive

4 weeks ago


Princes Risborough, United Kingdom Hearing Dogs for Deaf People Full time

**What we do**

Hearing Dogs for Deaf People trains dogs that change deaf people’s lives through emotional and practical support - because nobody with hearing loss should feel alone. Our amazing dogs help deaf children and adults to leave loneliness behind and reconnect with life.

**What you will be doing**

The purpose of this role is to give direct support to the Head of Supporter Services by managing the workflow of the Puppy Sponsorship scheme and the use of supporter data.

Your primary focus will be to co-ordinate the administration, data, fulfilment, and customer service for the Hearing Dogs Puppy Sponsorship scheme.

You will also have a wider database role which will cover analysing our supporter data, producing reports to inform fundraising decisions, maintaining accurate supporter data, producing mailing files and running data import/export routines.

You will also work closely with the database team to identify areas within the Fundraising section of the database that can be improved and assist in the testing and implementation of new processes.

**What you will need to succeed**
- Expreince in providing supporter care is desirable
- A sound understanding of using databases and excel, strong analytical skills
- Good interpersonal skills with the ability to communicate with supporters by telephone, e mail and letter

**Why us?**

We offer a wide range of benefits for our staff which include:

- 24 days holiday plus bank holidays
- Pension
- Hybrid working

**How to apply**

If you are interested in working with us in this varied and immensely rewarding job then please send your CV and a covering letter on how you'd be perfect for the role. We look forward to hearing from you

Registered charity in England and Wales (293358) and in Scotland (SC040486)

**Salary**: £25,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Princes Risborough HP27 9NS

Application deadline: 19/05/2023



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