Customer Service Advisor

3 weeks ago


Radstock, United Kingdom R D JOHNS LTD Full time

We are looking for an enthusiastic and customer focused individual to join our team.

The main duties of the role include:

- Actioning of daily reports and providing customer updates
- Processing of customer orders via inbound and outbound telephone calls
- Acceptance of online orders
- Working with customer procurement systems
- Actioning of drivers returns when required
- checking in and allocation of Daily Cash payments
- Upselling of product on supplier led focus days
- Dealing with all customer queries

The hours of work are 8.30am - 4.30pm Monday to Friday. Saturday's are worked on a rota 8.30am - 4pm. Additional hours are available to assist with our twilight shift.

Requirements of the role:

- Great communication and interpersonal skills
- Good levels of computer literacy
- Confident and professional phone manner
- Knowledge of the foodservice catering industry would be advantageous

**Benefits**:

- Full staff training
- Competitive rates of pay
- Supplier focused & employer bonus schemes
- Discounted purchases
- 28 days holiday (inclusive of bank holidays)
- Workplace pension scheme
- The opportunity to grow with a local family run business

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Radstock: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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