Service Now Service Architect

4 months ago

London, United Kingdom Exponential-e Full time

**Exponential-e**

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

**Job Purpose**:
Join us in a pivotal role where you will lead our journey in optimizing and expanding our ServiceNow platform. As a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation.

**Principal Accountabilities**:

- **Strategic Design and Implementation**:

- Oversee the integration of ServiceNow with other platforms, ensuring seamless data flow and system functionality.
- Develop and maintain system documentation, process flows, and design documents.
- **Platform Enhancement and Management**:

- Evaluate new features with each ServiceNow release, assessing their applicability to our environment.
- Manage upgrade cycles and implement new functionalities to enhance user experience.
- Continuously improve ServiceNow capabilities and propose integrations with other tools as needed.
- **Governance and Best Practices**:

- Provide strategic recommendations around technical best practices and industry trends.
- Define and run architecture governance processes, shaping the architectural strategy to align with business objectives.
- Maintain a strong focus on ITIL processes and ServiceNow solutions.
- **Team Collaboration and Leadership**:

- Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members.
- Participate in Design Authority meetings to review and approve technical solutions.
- Collaborate in process flow analysis and redesign alongside Project Managers.

**We want individuals who have**:

- Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation.
- Proven ability to drive technical solutions that may include legacy and emerging technologies.
- Expertise in web technologies (XML, HTML, JavaScript, Web Services) and familiarity with tools like Excel and Visio.
- Strong analytical and problem-solving skills, with the ability to work independently and lead development teams.
- Experience in an enterprise environment with multiple integration points.
- Excellent communication and interpersonal skills for effective collaboration with clients, stakeholders, and team members.
- A visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece.
- A strategist at heart, aligning technology with business, and turning challenges into innovative solutions.
- A leader in web technologies and analytical tools, narrating the story of our success with your technical acumen.
- A problem-solver and a team player, leading and collaborating with a spirit of independence and initiative.

**Preferred Qualifications**:

- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation
- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD) - advantageous

**Competencies**:

- Analytical Thinking
- Adaptability
- Ability to Learn

**Our People**

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a p

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