Receptionist

3 weeks ago


ChesterleStreet, United Kingdom Heel & Toe Childrens Charity Full time

**Job title**: Receptionist

**Reporting to**:Deputy Chief Executive

**Salary**: £4,576 per annum dependant on experience

**Based**: Pelton, Chester-le-Street

**Period**:Permanent position

**Hours**:Monday 8.30am - 5.00pm (8 hours)

**Annual Leave**:40 days per annum, including public/bank holidays (pro rata)

**Purpose**

We require a friendly, confident Receptionist to work one day a week to cover our busy reception, greet families/visitors and answer phone calls and any queries.

**Key Responsibilities**
- Welcome families/children to Heel & Toe for weekly therapy sessions. Follow our booking in procedure and assist with any queries.
- Book in visitors and follow our signing in procedure.
- Take payments when necessary.
- Answer phone calls and direct to correct staff member.
- Keep our databases up to date and be able to prepare regular mailings.
- Assist the fundraising team and therapy team with administration tasks when necessary.
- Carry out ad-hoc research projects to secure new supporters or donations.
- Ensure reception area is clean and tidy at all times.
- Flexibility to cover additional days when required.

*

We politely request no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

**Personal Specification**

**E - Essential**

**D - Desirable**
- **Qualifications and Training**_
- Minimum 5 GCSEs (C and above, including English) **E**:

- NVQ level 3/BTEC or equivalent **D**
- **Experience**_
- At least two years experience working on reception or in a customer service role **E**:

- An understanding of the charitable trust sector **D**:

- Experience interacting with children, particularly those with special needs **D**
- **Skills and Competencies**_
- Excellent written skills **E**:

- High standard of computer literacy (Excel, Word, Outlook and the Internet) **E**:

- Meticulous attention to detail **D**:

- Demonstrable ability to plan and prioritise own workload **E**:

- Ability to demonstrate initiative and work well under pressure **E**:

- Ability to plan ahead and work within agreed timeframes **E**:

- Willingness to assist fundraising team with events **D**

**CLOSING DATE**:Friday 3rdFebruary

**Job Type**: Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chester-le-Street: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 03/02/2023



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