Business Support Officer

3 months ago

Cambridge, United Kingdom Fox Morris Group Full time

Business Support Officer - Cambridgeshire County Council

We are looking for a **Business Support Officer **will be based at:
Main accountabilities

BUSINESS DELIVERY
- Undertake daily activities as directed by the service
- Provide flexible cover for other service when required
- Adhere to business processes to achieve a quality and consistent service.
- Share best practice
- Support changes that impact the Business Support workforce
- Ensure an accurate, confidential and effective service by maintaining systems and security of information in accordance with the policies and procedures of the County Council and relevant legislation

CUSTOMER SERVICE
- Proactivity deal, provide solutions and signpost incoming communication by liaising with staff, families and professionals to provide information, advice or support, as directed by the service.
- Record, investigate and sensitively resolve customer enquiries, through to solution and referring complex matters to line manager for advice where appropriate
- Support and advise teams and colleagues and impart knowledge and expertise
- Provide constructive challenge as appropriate
- Support the cultural change within Business Support

TEAM SUPPORT
- Support the service with organising, co-ordinating and where required minute meetings to ensure timely and appropriate action
- Provide support to Services following correct processes
- Support service/ team work activity, initiatives and events ensuring active participation
- Gather data as requested by the service and where possible provide analysis
- Report to the SBO on relevant issues relating to the business
- Provide support to managers with self-service systems
- Facilitate the service induction process
- Undertake bookings relevant to the team

COMMUNICATION
- Communicate messages clearly and appropriately
- Attend team/ service meetings
- Work with key partners such as LGSS and PCC as appropriate

FINANCIAL SUPPORT
- Carryout/support all financial activities within service area
- Reconcile spends against expenditure
- Adhere to CCC financial policies
- Support and help the service to manage and forecast year end expenditure
- Actively promote cost affective expenditure in accordance with Council Budget requirements
- Contribute ideas and efficiencies to deliver savings

GENERAL
- Support audits, inspections, reviews and new operating systems as and when required
- Advise and inform others on matters relating to own job or section or directorate
- Work across the directorate as required.
- Ability to travel.

If you are looking for a new role or would like further information, please send across your up to date CV

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

Look forward to speaking with you,

**Job Types**: Full-time, Temporary contract
Contract length: 3-6 months

**Salary**: £11.00-£13.30 per hour

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Minute Taking: 2 years (required)
- Finance: 2 years (required)
- Local Authority: 2 years (required)

Work Location: Hybrid remote in Cambridge

Reference ID: Business Support Officer - Cambridgeshire County Council

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