Customer Service Executive

2 weeks ago


Bromsgrove, United Kingdom Pertemps Black Country Perms Full time

We are a fast growing, well established and forward-thinking company, trading for over 25 years. We are looking to recruit a highly motivated individual to join us as Service-Coordinator. You will be primarily responsible for handling and planning ourday-to-day service-related activity, dealing with customers, suppliers and internal engineering staff. To perform well in this role, you should display strong leadership skills and problem-solving abilities, be able to communicate well, both written and verbally.You should be able to multi-task and handle deadlines, demonstrating an excellent work ethic.
Key Duties
" Log service calls accurately in CRM system
" Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
" Make daily outbound calls to ensure co-ordination with customers and engineers during installations and day to day activities
" Monitor and track status of all installations and day to day service-related activities
" Execute all elements of the installation and service process to provide extraordinary customer experience
" Effective utilisation, efficiency, and productivity of the field engineers
" Maintain regular communications/updates with the customers
" Maintain accurate and concise records of all repairs, solutions and notes/comments
" Forward plan daily, weekly and monthly engineering activity to include new site installations
" Summarise service and customer service activity on a daily / weekly basis

**Skills**:" Good IT literacy and ability to use most standard Microsoft packages
" Well organised with the ability to work under pressure
" Strong record keeping and analytic skills
" Able to co-ordinate multiple tasks simultaneously and work to deadlines
" Able to forward plan and execute
" Good time management
" Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
" Pro-active approach with the ability to work independently and as part of a team
In return we will provide full product training and a competitive salary.



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