Account Executive/Account Director

3 weeks ago


Bromsgrove Worcestershire, United Kingdom Reed Full time

Are you a passionate problem-solver with exceptional communication skills? We are working in partnership with a global firm in seeking a Customer Account Executive to elevate their customer support strategy.
In this role, you’ll be the backbone of our customer operations. You’ll collaborate closely with our sales representatives, ensuring seamless processes, efficient order management, and exceptional customer experiences.
Bromsgrove Salary: £26,000 (Increased to £27,500 after 3-month probation)
Hours: Monday to Friday, full time – permanent (Office based)
Proactive and reactive sales and customer service calls.
Developing new sales opportunities using outbound email, calls and lead follow ups.
Communicate with customers to understand their requirements and identify new sales opportunities.
Explaining and upselling product functions and features (training will be provided).
Maintaining the company CRM to a high degree of accuracy.
Building and maintaining strong relationships with customers and team members.
Assist and follow up customer enquiries via omnichannel, including web chat
Essential experience in a customer-service related environment.
Desirable experience in a sales environment.
Additional languages skills desirable.
Proficiency in Microsoft applications and CRM software.



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