Service Administrator

2 weeks ago


Harrogate, United Kingdom Beaucare Medical Full time

As a company we try to go the extra mile every single time, our knowledgeable customer service and aftercare teams allow us to offer outstanding service. From their wide product expertise and understanding of our customer needs, they will advise, assess, and accommodate the customers requirements.

Our fastest growing division is our Servicing and Maintenance division; we offer nationwide coverage, experienced engineers, and dedicated account managers. Our ethos is to repair not replace and we work with 100’s of customers daily to ensure their LOLER, PUWER and installation needs are met compliantly.

Beaucare Service Division:

- Supplies a vast range of equipment throughout the care sector and individual consumers
- Manage pre planned maintenance schedules for the care sector, both individual homes and groups
- Prides itself in excellent customer liaison and response, both in sales and after sales services
- Offers a knowledgeable and dedicated service team
- Supports its customers with a fully qualified engineering team
- Has coverage of the whole of the UK

Beaucare is looking for a dynamic and enthusiastic Service Administrator to join our Service team. With Beaucare’s fantastic growth, new and exciting positions have arisen. We are looking for innovative people who thrive working in an evolving Department where the sky is the limit. If you enjoy a fast paced, engaging environment and are passionate about delivering exceptional Customer Service and enjoy being the first point of contact this role is for you.

Beaucare offers on the job training, with great opportunities to contribute towards the success of the Company. Beaucare promotes internal recognition, recruiting internally to elevate and support you with your Career Development goals.

Key Duties:

- Use Simpro Software to manage engineer diaries
- Processing and sending customer quotations, invoices and certificates
- Sourcing parts for repairs following engineer visits
- Calling customers to book in pre-planned maintenance visits
- Building relationships with customers
- Updating customer portals with relevant details following engineer visits
- Complete customer contracts and send new account forms

**Benefits**:

- Holiday 20 days + Bank Holidays
- Birthday off
- 3 years’ service + additional 4 days holiday
- Company pension
- Family fun club, treats throughout the year
- Gym Membership
- Employee Assistance Program

**Salary**: £22,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Harrogate, HG2 8PA: reliably commute or plan to relocate before starting work (required)



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