Customer Service

2 weeks ago


Chelmsford, United Kingdom Focus Resourcing Full time

**_Customer service out of hours_** shifts available to work with our welcoming and professional client based in Chelmsford. **_Hybrid _**working options are available in the future however initially, training will be based in the office. **_Shifts are paying £11.75 per hour. _**Several shifts available as below.

**Please note; the client will not employ someone working over 48 hours a week in total. This takes into account, any other part time jobs you might work currently.**

**Duties**:

- Answer incoming calls and log information on the CRM system
- Handle calls quickly, efficiently and with sensitivity to customer needs
- Ensure data is entered correctly

**Benefits**:

- 25 days holiday rising to 27 days after 2 years of service, and bank holidays
- Various pension schemes available
- Enhanced maternity, paternity and adoption pay
- Free confidential advice and counselling services from external organisations
- Health cash plan
- Staff discounts at hundreds of major retailers
- Season ticket loan, tenancy deposit loan and training loans
- Cycle to work scheme

**Experience and skills**:

- Ability to listen or speak whilst typing
- Reasonable typing test (a tying test and role play will be carried out at interview - client requires a minimum typing speed of 25 wpm)
- Competent on MS packages
- Clear and concise telephone manner

**Shifts available are as follows**:
**SHIFT A**: Saturday and Sundays, 11am - 10pm

**SHIFT B**: Saturday and Sundays, 1pm - 10pm

**SHIFT C: Alternate rolling weeks**:
**Week 1 -** Tuesday and Wednesday: 5pm - 10pm / Saturday and Sunday: 8am - 4.30pm **Week 2 -**Monday, Thursday and Friday: 5pm - 10pm.


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