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'living with Eupd' Caseworker/adviser

4 months ago

Wokingham, United Kingdom Citizens Advice Wokingham Full time

**Living with EUPD Caseworker/Adviser (please note that we are willing to accept someone as Trainee at the starting salary of £23,460 until sign-off of training, if you feel you can meet most of the person specification).**

**Role description**
**Line manager**:Head of Operations

**Key role purpose**:To deliver specialist casework to achieve positive advice outcomes to support recovery for people living with traits or diagnosis of Emotionally Unstable Personality Disorder.

To work closely with professional and voluntary sector partners, as well as the team at Citizens Advice.

**Normal place of work**:Hybrid - mixture of Waterford House in Wokingham Town, Wokingham Borough, RG40 2YF and home working

**Travel**:Some weekly travel required across Wokingham Borough

An enhanced DBS check is required for this role.

**Hours**:37.5 hours per week

**Salary**:£24,867 + 10% employers pension contribution (£23,460 trainee salary until successful completion of training)

**About the role**:This project is about piloting an approach where dedicated Citizens Advice advisers provide advice, information and support to help those with Emotionally Unstable Personality Disorder (EUPD), or traits, to find a way forward. This is a team of two advisers.

If you are passionate about making a difference, and want to work with people with challenges to their mental health to overcome those non-medical barriers, we want to hear from you We’re open to seeing how this project will develop, and what types of outcomes we’ll be able to achieve together.

We’re looking to support people with overcoming their problems, particularly focussed on welfare benefits, debt, housing and employment. Providing some stability on money, housing and employment (if relevant).

We are open to recruiting a Trainee adviser, with successful completion and sign-off of training required by end of probation.

**Some background on this pilot**: Emotionally Unstable Personality Disorder (EUPD) is a type of personality disorder. Mind has a really useful page on thisfor more information.

When developing this idea, we consulted with 234 people with EUPD - 94.9% said they wanted to use a free advice, support and advocacy service designed for them in mind - with some focus on help with benefits, support with financial matters, help with employment issues, housing, helping them articulate their voice on issues impacting them, and finding training opportunities.

We asked, (if they’re not), why people with EUPD are not accessing support already. The overwhelming answer was around stigma and feeling they would be judged and not understood.
- Provide detailed advice, advocacy, practical support and casework on the range of issues presented by clients, supporting well-informed choices and decisions, negotiating with third parties (statutory and non-statutory), and support for tribunal and cases
- Maintain a focus on achieving positive outcomes, including financial gains from welfare benefits, improved money and debt management, securing housing; and consequent improvements in health and wellbeing
- Work with other specialist advisers across Citizens Advice Wokingham to share expertise, training and supervision; making and receiving referrals where appropriate
- Participate in research and campaigns work, particularly focussing on discrimination and other barriers faced by people with Emotionally Unstable Personality Disorder, contributing to reports and case studies
- Participate in learning and development activities to achieve and maintain caseworker competences
- Maintain own caseload, using case management and other systems effectively, to ensure successful and timely support for clients
- Manage information to enable required reporting, case studies and outcomes measures
- Ensure that all work complies with relevant Citizens Advice quality standards, systems and procedures
- Work as part of the wider Citizens Advice Wokingham team, attending appropriate meetings and sharing best practice
- Uphold and promote the aims and principles of the Citizens Advice service, and contribute to an inventive, responsible and generous culture
- Keep up to date and work within the policies and procedures relevant to the role
- Ensure health and safety procedures are followed, sharing responsibility for own safety and that of clients and colleagues
- Support equality and diversity across the organisation
- Any other relevant duties as required to ensure the effective provision of the service

**Required Capabilities**
- Empathy
- Good communication & Listening skills
- Strong organisational and time management skills
- Ability to prioritise and manage own workload
- Attention to detail
- Work collaboratively
- Adaptability
- Flexibility
- Good IT skills
- Commitment to high professional standards and the particular policies and principles of the Citizens Advice organisation

**Person Specification**
- **Empathy and motivation to provide expert help to people experi