'living with Eupd' Caseworker/adviser

7 months ago

Wokingham, United Kingdom Citizens Advice Wokingham Full time

**15 hours per week**

**£26,359.66 Pro Rata + 10% employers pension contribution (£24,867.60 Trainee salary until successful sign-off of training)**

**Hybrid working - a mixture of Waterford House, Erftstadt Court, Wokingham, RG40 2YF and home working, with some possible travel round the borough..**

This project is about piloting an approach where dedicated Citizens Advice advisers provide advice, information and support to help those with Emotionally Unstable Personality Disorder (EUPD), or traits, to find a way forward. You’ll work as part of a team of two advisers.

We’re looking to support people to overcome a range of problems, but particularly focussed on welfare benefits, debt, housing and employment.

Emotionally Unstable Personality Disorder (EUPD) is a type of personality disorder. on this for more information.

When developing this idea, we consulted with 234 people with EUPD - 94.9% said they wanted to use a free advice, support and advocacy service designed for them in mind. We asked, (if they’re not), why people with EUPD are not accessing support already. The overwhelming answer was around stigma and the feeling they would be judged and not understood.

If you are passionate about making a difference, and want to work with people with challenges to their mental health to overcome those non-medical barriers, we want to hear from you We’re open to seeing how this project will develop, and what types of outcomes we’ll be able to achieve together.

We are open to recruiting a Trainee adviser, with successful completion and sign-off of training required by end of probation.

**Role profile**

**Advice**
- Provide advice, information, supporting self-advocacy, and practical support on the range of issues presented by clients, supporting well-informed choices and decisions, negotiating with third parties (statutory and non-statutory), and support for tribunal and cases
- Maintain a focus on achieving positive outcomes, including financial gains from welfare benefits, improved money and debt management, securing housing; and consequent improvements in health and wellbeing
- Work with other specialist advisers across Citizens Advice Wokingham to share expertise, training and supervision; making and receiving referrals where appropriate
- Maintain own caseload, using case management and other systems effectively, to ensure successful and timely support for clients
- Manage information to enable required reporting, case studies and outcomes measures
- Ensure that all work complies with relevant Citizens Advice quality standards, systems and procedures

**Research and campaigns**
- Participate in research and campaigns work, particularly focussing on discrimination and other barriers faced by people with Emotionally Unstable Personality Disorder, contributing to reports and case studies

**Professional development**
- Keep up to date with legislation, policies and procedures, and in particular, and undertake appropriate training including annual GDPR training.
- Attend relevant internal and external meetings, and collaborate with and share best practice with colleagues.

**Other duties and responsibilities**
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
- Demonstrate commitment to the aims and policies of Citizens Advice
- Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.

**Person specification**

**Essential**
- Empathy and motivation to provide expert help to people experiencing mental health illness
- Able to demonstrate good communication, listening skills and empathy to respond appropriately to sometimes challenging behaviour
- Strong organisational and time management skills, using systems effectively, prioritise, and enable timely responses to client needs
- Able to demonstrate adaptability, to manage different situations calmly and professionally
- Confidence with IT systems as a core element of day to day work, including case management.
- Good numeracy skills with the ability to carry out efficient calculations and to assist clients to understand their benefit entitlements
- Self-awareness to enable giving and receiving feedback; and constructive engagement to achieve development goals
- Ability to work independently, as well as collaboratively, with the confidence to ask for help from the wider team, and be proactive in managing challenges
- Willingness to deliver in our offices and other locations to meet service delivery needs, with an understanding of challenges in seeing clients away from the main premises
- Ability to demonstrate a commitment to the aims and principles of the Citizens Advice service, including its equality and diversity policies
- Ability to utilise research skills in acquiring and collating relevant information to help the client.

**Desirable**
- Previous experience of working in the advice sector
- Appreciation

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