See more Collapse

Complaints Handler

4 weeks ago

Edinburgh, United Kingdom Diligenta Full time

**Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year**

**Monday-Friday**

**Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm**

**Fountainbridge, Edinburgh,** **EH3 9PE**

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.

**Summary of the role**:

- We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- Our standard working hours are Monday-Friday between 8am and 6pm, so no evening or weekend shifts that impact on your family and social lives
- Flexible hours are available to suit your availability, work life balance and wellbeing.
- Salary for the role starts at £25,000 per annum.

**Benefits**:

- We offer 31 days holiday (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
You’ll be representing a major UK bank by responding to queries, concerns, and complaints either by telephone or in writing. We pride ourselves in our exceptional service and ensuring our customers feel that they have been listened to and treated fairly. Being able to turn a negative experience to a positive experience is at the heart of this role.

**What we're looking for**:

- **Strong customer service experience is required,** **complaint handling experience in the life and pensions industry would be advantageous**.**:

- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About Diligenta**
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK

Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

**Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job Reference: DGENTA01925

We have other current jobs related to this field that you can find below

  • Complaints Handler

    3 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are delighted to be working with our public sector client to recruit for a Complaints Handler on a temporary basis. Role - Complaints Handler Location - Central Edinburgh Hours - Monday - Friday, 36 hours per week (0830 - 1700) Duration - Ongoing Pay rate - £11.81 per hour Immediate start - Taking details from customers-...

  • Complaint Handler

    2 months ago

    Edinburgh, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Complaints Handler - If you have a passion for client service and...

  • Complaint Handler

    1 week ago

    Edinburgh, United Kingdom Diligenta Full time

    **Who are Diligenta?** Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...

  • Complaint Handler

    7 days ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £25000-£26000 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees,...

  • Complaints Handler

    2 months ago

    Edinburgh, United Kingdom Alexander Mann Solutions Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary...

  • Complaints Handler

    4 weeks ago

    Edinburgh, United Kingdom Alexander Mann Solutions Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary...

  • Complaint Handler

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a Complaints Handler If you have a passion for client service and can...

  • Complaints Handler

    2 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

  • Complaints Handler

    4 weeks ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

  • Complaint Handler

    4 weeks ago

    Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    **Complaints handler - Life and Pensions**: **Edinburgh - Hybrid working**: **£24,000 - £28,000** Our life and pensions client is looking for complaints handlers with previous financial services experience to join the team. Their business is a well established pension provider. This opportunity allows you to work hybrid and isn't a hard KPI focused...

  • Technical Complaint Handler

    4 weeks ago

    Edinburgh, United Kingdom Huntswood CTC Limited Full time

    Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

  • Technical Complaint Handler

    1 month ago

    Edinburgh, United Kingdom Huntswood CTC Limited Full time

    Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

  • Complaints Handler

    3 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Complaints Handler - Edinburgh Lloyds Banking Group** Complaints Handler - Edinburgh Lloyds Banking Group** **Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh, **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration...

  • Complaints Handler

    4 weeks ago

    Edinburgh, United Kingdom Diligenta Full time

    **Complaints Handler - Edinburgh Lloyds Banking Group** Complaints Handler - Edinburgh Lloyds Banking Group** **Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh, **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration...

  • Customer Service Officer

    3 weeks ago

    Edinburgh, United Kingdom AMS Contingent Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary...

  • Complaints Handler

    2 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £28000-£28000 **Complaints Handler - Remote 6 months FTC**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they...

  • Complaints Handler

    4 weeks ago

    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £28000-£28000 **Complaints Handler - Remote 6 months FTC**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they...

  • Complaints Handler

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Resource Management ltd Full time

    Complaints Handler - Edinburgh Lloyds Banking GroupStarting at £25,000 per yearMonday-FridayFlexible shift patterns: 8am-4pm/9am-5pm/10am-6pmFountainbridge, Edinburgh, EH3 9PEDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is...

  • Complaints Handler

    3 weeks ago

    Edinburgh, United Kingdom Diligenta Full time

    **Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...

  • Complaints Manager

    4 weeks ago

    Edinburgh, United Kingdom Gallagher Full time

    Overview We administer DB and DC Pension schemes, and off the back of a period of significant growth, we have created a Complaint Handler/Manager role (we can recruit at either level), which is geared towards centralising our complaint resolution processes. We're eager to speak to individuals with a minimum of 4 years’ experience of complaint handling in...