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Complaints Handler

4 months ago

Edinburgh, United Kingdom Alexander Mann Solutions Full time

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.

Our client Lloyds Banking Group is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. Lloyds Banking Group support a culture of Inclusion and opportunities to develop to become the Bank of the future and Helping Britain Prosper.

On behalf of Lloyds Banking Group, AMS are looking for a **Customer Service Officer - Complaint Handler** for a **6-month long contract** based in **Edinburgh**.

**Job description - the role**

**Purpose of the Role**:
As a **Customer Service Officer - Complaint Handler**, you will be managing the end-to-end migration activities for a portfolio of Commercial Banking Clients across the business with the support of senior colleagues per the documented processes and procedures.

**As a Customer Service Officer - Complaint Handler, you will be responsible for**:

- Collaborating with other teams across Commercial Banking, Economic Crime Prevention and Product Owners.
- Supporting with the collation, analysis and interpretation of a range of data on topics that play a critical role in the team’s aspiration to deliver outstanding client service.
- Delivering prescribed outcomes within the delivery plan and maintaining excellent levels of quality.
- Previous Commercial Banking experience.
- Strong customer service skills.
- PPI experience.
- KYC experience is desirable.
- Good attention to detail.

**Next steps**
- Lloyds Banking Group will only accept workers operating via an Umbrella or PAYE engagement model._

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

searchCareer Site

**Job Types**: Full-time, Temporary contract, Fixed term contract

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Edinburgh

Reference ID: 53683NR
Expected start date: 23/01/2023