Service Coordinator
4 months ago
**Key Benefits**:
- **Up to £25,000 pa**, dependant on experience
- Excellent Training and Development Opportunities
- Additional Company Benefits
**The Role**
In this role, you will liaise between customers and engineers to ensure all planned maintenance and call outs are scheduled within the internal systems. You will pass concise details to engineers, ensuring that deadlines and SLAs are constantly achieved whilst maintaining exceptional levels of customer service.
**Key Responsibilities**:
- Planning and scheduling of engineers works - taking into consideration the location of booked jobs and the location/qualifications of attending engineer.
- Relaying full details of the jobs to engineer, to ensure that repeat visits are avoided.
- Ensure customers are provided with all relevant information for the works to be completed.
- Dealing with any queries or issues that arise from the scheduled works.
- Ensuring customers’ needs are met, whilst considering business costs involved with processing works.
**Key Skills**:
- 1+ years’ experience in a telephone-based admin role.
- 1+ years’ experience in a scheduling environment would be beneficial.
- Exceptional organisational skills with strong attention to detail.
- Excellent communication skills, both verbal and written.
- Confidence and ability to deal directly with customers, engineers, and stakeholders.
- The ability to manage clients’ expectations and requirements.
- **UK resident and unrestricted right to work in the UK.**
**Job Types**: Full-time, Permanent
Pay: £23,500.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Harrogate (preferred)
Work Location: In person
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