Receptionist/administrator

4 weeks ago


Warrington, United Kingdom Connexus Group of Companies Full time

**Job description**

Connexus Insurance Solutions are currently seeking an experienced Reception Administrator to join the central services and extended warranty team based at their head office located at Centre Park, Warrington.

The role is Monday - Friday working shifts between the hours of 8am and 6pm.

**Key Accountabilities**:

- Answering telephone in a clear, confident and professional manner, treating clients with respect and professionalism
- Meet and greet visitors
- Deal with telephone queries in relation to manufacturer’s warranty and escalate to department manager as necessary
- Responsible for warranty calls, to include quotations, queries, registration updates, change of address etc.
- Processing and administration of ATE insurance policies
- Proactively respond to incoming enquires into manufacturers mailbox, ensuring responses are delivered in line with agreed SLA’s
- Logging of complaints
- Policy administration and support including cancellations and amendments
- Processing of client information in line with GDPR
- Management of incoming & outgoing post
- General administration (Scanning, filing, photocopying)
- Ad hoc typing
- Booking of Couriers
- Collecting/delivering DX when required
- Setting up and ensuring board and meeting rooms tidy and stocked

**Person Specification**
- Excellent communication & interpersonal and time management skills
- Clear confident telephone manner
- Self-motivated, flexible and adaptable attitude
- Takes a proactive approach to solving people and customer problems
- Attention to detail maintaining accuracy at all times
- Friendly responsive and flexible attitude
- Ability to multitask whilst working under pressure
- Organised and methodical approach to work

**Skills**
- Knowledge of Microsoft office
- Knowledge of Proclaim would be advantageous
- Knowledge of Transactor
- Financial Services or Warranty background would be advantageous

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Salary**: From £17,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Gym membership
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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