Customer Service Representative
18 hours ago
Location: Margate, GB, CT9 4JR- Req ID: 4226**Location: Margate Kent, UK**
**Specialization: Customer Services**
**Customer Service Representative**
EMCO Wheaton and TODO are part of the Ingersoll Rand Transport Solutions family. EMCO Wheaton has been the first name in premium fluid transfer systems engineered to meet and exceed the growing demands of businesses across the fuel transportation spectrum. From fuel tank truck equipment to bus fleet and aviation fuelling systems, EMCO Wheaton designs and manufactures bespoke solutions that help keep vehicles moving safely and efficiently at all times.
TODO is the pioneer behind the revolutionary DRY-BREAK couplers and is recognised as the leading provider of couplings and accessories across many different sectors when transferring liquids and gases whether it’s a major chemical facility, offshore rig or LPG site.
**Job description**:
We are looking for someone who can contribute to an already thriving team with the Ability to take ownership of customer enquiries through to resolution, and pride yourself on delivering a customer experience while working in a fast-paced environment.
**Responsibilities**:
- Effective and efficient handling of enquiries while processing orders and quotations in SAP
- Ensure that all orders are correct regarding product and price.
- To continually monitor the progress of orders
- Liaise with customers and colleagues to ensure that deliveries are made on time, whilst always giving excellent customer service.
- Be the key contact between customers and production.
- Awareness of the product ranges on offer and alternative solutions.
- Give technical information, where possible, or refer to appropriate person.
- Deal with all other issues relevant to orders and similar requests but not limited to e.g. Margin and pricing analyst, pro-forma invoices and arrange shipping documents and agent collections
- Address customer complaints and escalate where required.
**Key Competencies**:
- Have the Enthusiasm and a desire to learn and work at pace with changing priorities with A “people first” approach,
- Ability to work effectively as part of a team.
- Continuous positive behaviour and proactive approach to providing solutions.
- Superior communication skills, both verbal and written.
**Practical Experience**:
- Use of SAP/CRM systems within the same role or similar - an advantage.
**We offer a competitive package that includes**
- Pension Contribution 7%
- Westfield Health Medial Cover
- Death in Service Benefit
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Free parking
- Free tea and coffee
LI-AP1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
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