Operations Coordinator

4 weeks ago

London, United Kingdom The London Women's Clinic Ltd. Full time

**Location**:Harley Street

**About the company**:
The London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women’s Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30 years’ experience. We also have regional centres in the South East, North East, and West of England, and Wales, giving patient’s local access to world class fertility care.

**Job specification**:

- Support the Operations team with implementing new processes and systems.
- Assist with providing training and ad-hoc refresher training on systems and best practice to the clinical and administrative teams.
- Become a key contact for staff, responding to day-to-day system queries regarding clinical systems and patient facing software.
- Monitoring the Operations inbox.
- Gaining full knowledge of the clinic EMR, consent form and app systems, to provide full administrative support.
- Perform administrative tasks to maintain and improve our EMR and patient materials.
- Assist with the creation of system guides and associated training and support materials for staff and patients.
- Work with the Operations team to continually brainstorm ideas and improvements for the patient experience.
- Provide support for other Operational projects.

**Person Specification**:

- Ability to build relationships with colleagues.
- Able to juggle multiple requests and manage time efficiently.
- Able to quickly grasp new systems, pathways, and concepts.
- Confident at communicating and explaining ideas, processes, and solutions.
- A keen attitude to learn about all aspects of the business and departments.

**Knowledge/Skills/Experience**:

- Previous experience working with a client or patient database.
- Minimum 1 years’ experience working in an administrative or support position.

**Qualifications**:

- Bachelors Degree (preferable)
- Keen interest in fertility sector/healthcare

**Benefits**:

- 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance
- Childcare vouchers
- Learning opportunities
- Pension plan
- Perkbox (benefits and reward platform)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Childcare
- Company events
- Life insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Administrative: 1 year (required)

Work Location: One location

Application deadline: 04/02/2023

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