Head of Business Support

5 months ago

Knaresborough, United Kingdom Urecruit Advertising Solutions Ltd Full time

**Industry**:Financial Services.

**Overall purpose of the Head of Business Support**: The Head of Business Support will have overall responsibility for the Business Support Team and Reception Team. The Head of Business Support will direction set for this function of the business, people manage, oversee policies and processes, provide MI and take ownership of partner relationships.

**Role and Responsibilities of Head of Business Support**:

- Responsible for ensuring that the Sales Support Team Manager and ultimately the Sales Support team provide 1st class delivery of customer focussed and efficient sales support.
- Monitor and analyse the existing business processes to ensure they are effective, identifying opportunities for improvement, reduction in rework and efficiencies.
- Develop and implement an operational strategy for the sales support elements of the business.
- Liaising with lenders partners to establish solid interpersonal relationships to achieve efficient resolution of any issues or concerns.
- Manage day-to-day operational activities, analysing statistics and performance KPI’s to report to the senior management on operational success against objectives.
- Manage stakeholder expectations with a can-do attitude ensuring deals are completed in a timely fashion.
- Reviewing, identifying and streamlining process improvements whilst taking into account the Company compliance framework and potential for fraud and filtering this to the team.
- Build and maintain relationships with key stakeholders across the business and with third parties and lenders to manage efficiencies to reduce any bottlenecks.
- Review and update policies and procedures to reflect current legislation and company protocol.
- Dealing with escalation of complaints and resolving directly with the customer within a timely manner.
- Lead and coach Sales Support team to achieve their targets and KPI’s through motivation and engagement.
- Ensure outstanding customer service levels to drive high levels of repeat business and recommendations.
- Ensure that the Sales Support team comply with company and FCA policies and procedures.
- Promote and manage the adoption of company vision and values within your function/team.

**Experience**:
**The ideal Head of Business Support will ideally**:

- Have experience within the financial services sector/a regulated environment.
- Have experience managing a business support function, with responsibility for delivering at management/leadership level.

**Team/Reporting**: Member of the Senior Leadership Team, reporting to a Director.

**Location**: Base will be Knaresborough, (Head Office).

**Salary**: Up to £60K + benefits.

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00-£60,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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