Customer Service Administrator

6 months ago


Market Drayton, United Kingdom Culina Logistics Full time

**Company Description**
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

Our Market Drayton site are now recruiting for a Customer Service Administrator on a full time, permanent basis.

**Salary**:£25,024 per annum.

**Working hours**:Monday-Friday, 7:30am-4pm.

The purpose of a Customer Service Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

**Key Duties of a Customer Service Administrator**:

- Answering calls for both internal and external personnel.
- Problem solving for client, customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
- Chase outstanding POD’s from hauliers, depots, etc.
- Other administration tasks as determined by the Customer Service Manager.

**Qualifications**
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.

**Additional Information**
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4% employee and 4% employer.
- ** Life Assurance**:

- x2 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings



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