Customer Relationship Lead

2 weeks ago

Derby, United Kingdom Incora Full time

**CUSTOMER RELATIONSHIP LEAD**

We are seeking a Customer Relationship Lead for our location at our Longbridge Lane office, Derby to manage customer service delivery; acting as the interface between our internal supply chain and the customer.

**ABOUT THE JOB**

Reporting to the Customer Relationship Manager you will be responsible for being the interface between our customers and internal supply chain departments to ensure service level targets are maintained and managed.

In this role you will review and monitor reports and KPIs with the customer; driving internal and external actions to improve the customer relationship.

This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross functionally to drive perfect customer service delivery and performance.

**ABOUT THE ROLE**

The Customer Relationship Lead is responsible for the interface and management of the customer delivery relationship with a key focus on:

- Review customer KPIs to monitor the business performance against customer expectations and to highlight trends and issues that might impact customer delivery and satisfaction
- Being the first point of escalation to customers and ensuring customer service corrective actions plans are deployed effectively
- Managing and reviewing forecasting input, sales budgeting, inventory variances to support business planning and inventory holdings
- Tactical customer management and internal stakeholder liaison to be the voice of the customer within Incora
- Participate and implement continuous improvement actions to enhance business performance

**ABOUT YOU**
- Previous experience in a similar customer or supply chain focused role - strong experience of external stakeholder relationship management
- Experience in managing and developing customer performance metrics and processes
- Excellent relationship building skills both internally and externally
- Ability to influence others to reach agreement and action
- Intermediate knowledge of Excel; pivot tables, vLookups and charts
- Good verbal and written communication skills; confidence to deliver presentations stakeholders
- Strong commercial acumen and possess numerical competence
- Good facilitation skills; fostering collaboration and cooperation
- Ability to manage changing deadlines in a fast paced environment and manage your workload accordingly

In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.

**ABOUT US**

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical.

With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer valu
- Trusted supplier relationship
- Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

**Salary**: £28,000.00-£33,000.00 per year

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Derby, DE24 8UJ

Reference ID: VN3063

  • Customer Relationship Lead

    2 days ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional customer service professional to join us as a Customer Relationship Lead based at our location in Derby.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. As...

  • Customer Relationship Lead

    2 weeks ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of...

  • Customer Relationship Lead

    4 weeks ago

    Derby, United Kingdom Incora Full time

    **Description**: Our Incora Story is really taking off - we’d love you to join us for the journey We are currently seeking a number of exceptional customer service professionals to join us as Customer Relationship Leads (Derby/Hybrid) to work with our valued customer, Rolls Royce. As the leading supply chain solutions business in the aerospace industry...

  • Customer Relationship Lead

    2 days ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a number of exceptional customer service professionals to join us as Customer Relationship Leads (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry...

  • Customer Relationship Lead

    3 weeks ago

    Derby, United Kingdom Incora Full time

    **Description**: As a Customer Relationship Lead you will be the voice of the customer within Incora providing first-class customer service whilst ensuring the customer needs are understood and managed within our organisation. You will be the person dealing with any escalations, issues or concerns and making sure customer communication is first class. As a...

  • Customer Relationship Lead

    4 weeks ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at...

  • Customer Relationship Lead

    2 weeks ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our...

  • Customer Relationship Lead

    1 week ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking a customer service professional to join us as a Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce.** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of...

  • Customer Relationship Lead

    4 weeks ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional customer service professional to join us as Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce within our Supply Chain Operations team.** As the leading supply chain solutions business in...

  • Customer Relationship Lead

    2 days ago

    Derby, United Kingdom Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional customer service professional to join us as Customer Relationship Lead (Derby/Hybrid) to work with our valued customer, Rolls Royce within our Supply Chain Operations team.** As the leading supply chain solutions business in...

  • Customer Relationship Specialist

    3 weeks ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (_£28k with OTE £32k_)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service...

  • Customer Relationship Specialist

    3 weeks ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (_£28k with OTE £32k_)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service...

  • Customer Relationship Specialist

    3 weeks ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Lexus Derby** - (£28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service...

  • Customer Relationship Specialist

    2 weeks ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...

  • Customer Relationship Specialist

    1 week ago

    Derby, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Derby** - (Salary £28,560 pa with OTE £34k)_ **Create experiences you can be proud of.** The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the...

  • Customer Relationship Specialist

    1 week ago

    Derby, Derby, United Kingdom Inchcape Full time

    Customer Relationship Specialist – Toyota Derby (Salary £28,560 pa with OTE £34k) Create experiences you can be proud of. The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the customers...

  • Customer Relationship Specialist

    1 week ago

    Derby, United Kingdom Inchcape Full time

    Customer Relationship Specialist – Toyota Derby  (Salary £28,560 pa with OTE £34k) Create experiences you can be proud of. The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the customers...

  • Customer Relationships Management

    3 weeks ago

    Derby, United Kingdom Treetops Hospice Full time

    Treetops Hospice provides nursing and therapeutic care alongside emotional support for anyone affected by a life-limiting illness in Derby, Derbyshire, Nottingham and Nottinghamshire. At Treetops our supporters are hugely important. The CRM and Supporter Care Lead role is to build amazing relationships with them and be the voice of the supporter throughout...

  • Customer Support Lead

    3 weeks ago

    Derby, United Kingdom Sapphire Utility Solutions Full time

    **Customer Solutions Plus is a joint venture between two of the UK’s leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.** The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. Customer Solutions Plus are responsible for activities including initial...

  • Group Marketing Manager

    2 weeks ago

    Derby, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

    Group Marketing Manager| Permanent | Derby - Onsite | 4 day working week | £45,000We are recruiting for a newly created Group Marketing Manager - this is a hands on Marketing role that will involve not only building the strategy and road map for Marketing, but you will also be extremely hands on with the delivery.  Joining a group of companies you will...