Desktop Support Engineer

2 weeks ago

London, United Kingdom IT Talent Solutions Ltd Full time

**Role: Desktop Support Engineer

**Salary**: 350-450 p/d (Outside IR35) London**

Customer focused Desktop Support Engineer required to join a very well know global Payments company, a true household name

**You should have a proven track record in the following areas**:

- **Strong customer service experience.**:

- Queue management with a strong focus on achieving set SLA's
- Working knowledge of ServiceNow is not essential just an advantage or other ticketing systems.
- **Delivering world class customer experience**:

- Championing adherence and compliance to process and policy
- Creation and maintenance of a robust library of documentation to support all areas of team activity
- **Attention to detail,** specifically in relation to generating, analysing and actioning metrics relating to overall performance

**You should be the primary source of knowledge for team members on**:

- **Imaging PC's** and MAC's. (Knowledge of SCCM and Casper)
- **Active Directory** Users and Computers (ADUC)
- Enterprise collaboration clients eg Teams, Slack
- End-User/Client facing configuration of **Office 365**:

- Supporting triage steps to determine User, PC, Network, or Application issues
- Ticket management with the goal of providing timely updates to clients.
- **Network Printer installation/troubleshooting**:

- **Support of mobile devices** and software to include Airwatch, PingID etc (iPad, iPhone, Android)

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