Duty Management Assistant

2 weeks ago


Birmingham, United Kingdom West Midlands Police Full time

**Duty Management Assistant**

**Grade 3**

**Salary: £22,248 - £23,835**

**Closing Date: Sunday 5th March 2023**

Shared Services is a multi-functional department which supports the Force by providing services both internally and externally. Internal services include areas such as management of duties and rostering, staff and officer payrolls, HR related transactions, purchasing, pensions and smart card issuance. External functions include payment to all Force suppliers and contractors.

We are looking for highly motivated individuals, who have a great customer service ethos, work well as part of a team but also have the ability to use their own initiative to problem solve and make decisions.

**Key Responsibilities**:

- To assist in the provision of first class, multi-channel, customer focused services.
- To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
- Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Shared Services and Enabling Services team
- Ensuring the customer experience is at the centre of the services delivered.
- Actively promote the use of self service and new ways of working to customers.
- Actively participate in meetings and make a valued contribution.

**Skills and Experience**

**Essential**:

- Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
- Good knowledge of what excellent service delivery looks and feels like.
- Experience of following set processes, procedures and policies.
- Experience of working to tight deadlines by being able to prioritise.
- Experience of working in a team environment.
- Good knowledge of what ingredients are needed for effective teamwork.
- Clear communicator with good communications skills both verbal and written. Able to develop good working relationships with people.
- Goal orientated, achieves outcomes for customers - is customer and outcome focussed.
- Inquisitive, flexible and adaptable. Able to learn new processes and systems quickly and effectively.
- Possess a high degree of accuracy and attention to detail.
- IT literate, including the effective use of MS Office

**Desirable**:

- Experience of working in and a progressive fast paced customer service environment using the latest ways of working and communicating with customers (for example self-service, web chat).

**Hours & Location**

The Role is based at Police Headquarters, Lloyd House, Birmingham. The Hours are full-time consisting of 36.5 Hours a week.

**Vetting**

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

**Medical**

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

**Interview**

Interviews are due to take place w/c 13th March 2023

**Contact**

**"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"



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