Customer Advisor
4 weeks ago
Job Role
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
This is no ordinary Contact Centre job. As a Customer Advisor with the Motor Insurers' Bureau, you will be assisting the Police to remove uninsured drivers off of our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We are looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.
Key Outputs
- To ensure that an excellent customer service is always provided
- To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
- Responding to customer queries via multiple channels
- To handle interactions for all workstreams within agreed timescales
- Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
- To work in conjunction with company policies and procedures
- To ensure that all Data Protection requirements are complied with
- To build and maintain effective working relationships with staff, visitors and contacts
Relationships
Qualifications and Education
Skills and Knowledge
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries
- Demonstrate a genuine passion for speaking to customers and answering queries
- Proven experience of excellent customer service skills
- Excellent attention to detail, with high levels of accuracy
- Computer literate, including experience of using MS Office
- Effective communication skills, with excellent telephone manner
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Ability to use own initiative and work within defined procedures
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Salary £13,828
FTC until 31 December 24
Grade 6
Part Time working 22 hours (Monday, Tuesday, Thursday & Friday 10am - 4pm)
Hybrid working, 2 days a week from our office in Linford Wood, Milton Keynes.
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
**Benefits**:
Contract TypeFixed Term Applications Close Date01 Apr 2024
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