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Wills Client Care Co-ordinator

8 months ago

SuttonInAshfield, United Kingdom Fidler & Pepper Ltd Full time

**About us**

We are a local law firm offering a range of Conveyancing and Private Client services. We have four offices based across Mansfield and combine our friendly, supportive office based community with opportunities for hybrid and remote working.

We believe that being a great place to work goes hand in hand with delivering a great customer service, so we strive to achieve a working environment where our employees are as happy as our clients.

We pride ourselves on having a hardworking group of people, who like to have fun at work, are friendly and supportive of each other and we encourage training, learning and development opportunities for all. We also offer wellbeing days, and personal development workshops to support every individual to care for their own wellbeing.

**Job Purpose and Overview**

**Key tasks and Accountabilities**
- Working with the team to manage client calls and provide an excellent client experience
- Carrying out follow up calls with potential new clients with the intention of securing the work
- Contacting referrals and scheduling appointments for potential clients
- Following up with existing clients to schedule an appointment for their review: can we provide additional services; do we have all their up-to-date information

**Person Specification**
- Excellent telephone skills with a friendly and approachable manner, keen to generate an excellent first impression
- Confident in generating conversations through questioning to establish client needs
- Experience in a role that involves a combination of administrative tasks and telephone client contact
- Strong organisational and administrative skills, able to set own priorities for the day ahead
- Good time management skills to ensure deadlines and turnaround times are achieved
- Good written and verbal communication skills
- Good attention to detail with a methodical approach to administrative tasks, enjoys analysing data records
- Team player who sees helping others as a fundamental part of the role
- Good IT skills in order to enable the postholder to quickly learn our CRM and Case Management Systems
- Able to work on own initiative
- A willingness to learn and develop to do their job to the best of their ability

**What we offer you**

**A Flexible working environment**
- All employees are currently able to opt to work one day a week from home (pro rata for part time staff). During our settling in period, you will be expected to work in our office for your full working hours
- The flexibility to take annual leave from as little as one hour at a time
- We also operate a flexitime working system providing flexibility with hours of work
- Lunchtime closure across the firm with one hour lunchbreak
- ½ day leave to celebrate your Birthday

**Salary and benefits**
- We offer a competitive salary within a salary scale that allows ongoing progression
- A starting annual leave entitlement of 31 days (including bank holidays) increasing by a further 2 weeks with service
- Full-time hours which are lower than many employers at 35 hours per week over Monday to Friday
- We operate a non-contractual bonus scheme which you will benefit from after completion of our settling in period

This role will be based at our Low Street office, located in the centre of Sutton in Ashfield.

Thank you for the interest you have shown in Fidler & Pepper Lawyers.