Luxury Client Experience Specialist

2 weeks ago


Cambuslang, United Kingdom Escape Recruitment Services Full time

Job Type: Perm

Town/City: Cambuslang

County: South Lanarkshire

Salary/rate: £27000 - £30000 per annum

Sector: Commercial & Administration

Job ref: KDU/ 61429

Post Date: 25.03.2024

**Kirsty Duffin**:
Senior Recruiter

Commercial & Administration

07585 334140

**Description**:
Do you have prior experience working for a luxury brand either within a sales support, customer service or administrative role?

Would you like to join a dynamic and customer-centric company committed to providing exceptional products and services within the luxury clothing sector?

Do you enjoy outdoor sports?

Can you demonstrate knowledge and experience of using NetSuite?

**About the Opportunity**

We are currently seeking a dedicated and experienced Luxury Client Experience Specialist to join our clients UK team in Cambuslang. As a Luxury Client Experience Specialist, you will play a pivotal role in delivering outstanding customer support to our clientele. This role requires a passion for luxury products, exceptional communication skills, and a commitment to exceeding customer expectations.
- Handle inquiries, resolve issues, and provide product information with a focus on building strong customer relationships.
- Proactively anticipate customer needs and provide tailored solutions to enhance the overall client experience
- Collaborate with cross-functional teams including sales, marketing, and operations to ensure seamless customer interactions and resolution of inquiries.
- Maintain accurate records of customer interactions and transactions using our CRM system
- Assist with order processing, shipment tracking, and after-sales support to ensure timely delivery and customer satisfaction.
- Act as a brand ambassador by upholding the company's values and promoting our luxury products and services.
- Stay informed about industry trends, product updates, and competitor offerings to provide informed recommendations to customers.

**About you**
- Previous experience in a customer service role within the luxury or premium goods industry is essential.
- Excellent communication skills, both verbal and written, with a professional and polished manner.
- Strong interpersonal skills with the ability to build rapport and establish trust with clients.
- Problem-solving abilities with a proactive and solution-oriented approach to customer inquiries.
- Detail-oriented with the ability to multitask and prioritise in a fast-paced environment.

Conversations and interviews will be dealt with in the strictest of confidence


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