Customer Service Advisor
2 weeks ago
**Customer Service Advisor / Administrator l £25,000 + £2,000 ANNUAL BONUS**
**Hydrid after training (Home & Office based (Central Bristol)**
**PERMANENT ROLE**
The Company:
A company that truly value their staff and believe that the people they employ are the reason for their success It is a fun, open plan environment that is based in central Bristol, a company who are focused on service delivery and service excellence.
**The role**:
Delivering positive Customer Experience and outstanding service by providing an accurate and professional interaction through both telephony and administrative based activities. You will demonstrate a proactive approach to managing your workloads, within agreed SLA’s to help the business meet service expectations and objectives.
**Key responsibilities;**
- Responding to all customer and Vendor enquiries in a friendly, efficient and timely manner.
- Taking ownership of excellent Customer Service delivery to Intro Sources, Manufacturers and End Users
- Processing a variety of business administration tasks to include Action refunds, termination of contracts, loading Insurance information.
- Actioning any customer account amendments on the mainframe system as notified by the customers or external agencies.
- Liaising with Sales and other internal departments to ensure that the customer is presented with a consistent and accurate response.
- Building strong working relationships with our key business partners to help support and grow the reputation and success of our business.
- Responding to Asset Protection cover enquires from customers.
- Ownerships of ongoing projects, dealing with reports from the finance team, reconciling, investigating miss payments etc
- Taking overflow calls from the Customer Services Team
**The Person**:
**The Location**:Central Bristol office / Hybrid
**The Hours**:Monday to Friday between 8am - 6pm (37.5 hours per week) Normal working hours are 9am - 5.30pm
**The Benefits**:Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme Superb office environment, great staff room with pool table and a great team spirit
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
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