Administrator (New Business & Projects) (Fixed-term

4 weeks ago

Manchester, United Kingdom Great Places Housing Group Full time

**Administrator (New Business & Projects)**

**Please note this vacancy is fixed-term for 6 months.**

You will offer full administration support to the New Business Team and other Department Managers which includes

supporting on specific campaigns and projects in addition to on boarding new customers in a way which is timely and

creates a positive customer experience.

**What you'll be doing**
- You will deliver high quality administration for the Plumlife team to support efficient and effective working.
- You will prepare letters, reports, minutes of meetings, statistics and other documents using various information technology

packages.
- You will send customer satisfaction surveys and compile the results, ensuring the customer handover process is efficient by;
- Move in packs being accurate and sent out in a timely basis
- Customers are clear on both their and our responsibilities,
- Payment mechanisms are set up quickly to avoid arrears,
- Customer profiling data is captured and accurate
- You will be responsible for general administrative tasks, including setting up team meetings, arranging training sessions, taking

minutes of meetings etc.
- You will assist the team with administrative tasks as required ensuring efficient and effective working practices, and freeing up

the time of field-based colleagues to provide services within their patches.
- You will support in the collation and production of reports and management information relating to performance and compliance

as required and disseminate within the team.
- The nature of this post will require a level of flexibility given the changing operating environment. There may be other

duties which are identified and requested.

**What you'll need**
- Qualified to minimum GCSE grade C or equivalent in English and Maths.
- Relevant professional qualifications/ memberships desirable
- Good written and verbal communication
- Experience of working in a customer focused environment, with a proven ability of

delivering a high standard of customer service and a positive attitude to towards resolving

customer queries and complaints, ideally in a housing or property management

environment.
- Experience of collating information in an organised and planned way and presenting this

in a way that is easy to understand.
- Experienced and effective in building relationships and verbal communication.
- Able to maintain effective communication and information-sharing with a dispersed

team.
- Able to complete tasks accurately and manage competing priorities to meet deadlines.
- The ability to develop and project a positive image of Great Places through personal,

written and verbal skills.
- Experience of detailed administration and recording procedures, maintaining

confidentiality in line with data protection and safeguarding regulations.
- Experience of undertaking administration tasks, preferably in a busy housing/property

management environment.
- Ability to accurately collect and record data.
- Effective liaison with colleagues/other stakeholders to exchange information and resolve

problems.
- Ability to work as part of a team as well as on own initiative
- Ability to, and comfortable with, making decisions supported by knowledge and experience.
- Ability to work collaboratively and build relationships and networks inside and outside of the organisation.
- Not afraid to challenge the status quo in order to identify ways to drive improvements.
- Ability to work flexibly, in uncertainty and when needed outside normal working hours.
- Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing

understanding and empathy.
- An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture.
- Professional and value led with integrity, inclusivity and respect for diversity.

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