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4 months ago

StokeonTrent, United Kingdom MAPP Full time

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

**Title, Team and Role Summary**:
**Title**:Administrator

**Team**:Retail - The Potteries Centre

**Who Does This Role Report Into? **Operations Manager - The Potteries Centre

**Role Summary/Purpose and Scope**

The role of administrator at The Potteries Centre is pivotal to the success of our operation. This role comes with apprenticeship opportunities as we are keen for the individual to be able to progress within the organisation.

The role will be required to support all aspects of service delivery, including marketing and event management which requires creativity communication and project management skills.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- Provides support to the Duty Managers in fulfilling their duties.
- Ensure compliance after training with MAPP standards of policies and procedures established for the Centre.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service
- Support the marketing team with collecting and analysing research information to understand target audience behaviour and marketing mix.
- Support with event planning and management
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

**Values & Behaviour**
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing

**Experience and Salary**:
**Level of Experience/ Certifications**
Some experience of working in a similar role

**Salary Range (Based on experience)**

**£20,000 to £21,674**

**About MAPP**:
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.