Customer Care Apprentice
6 months ago
**CUSTOMER CARE APPRENTICE (level 3 )**
We are looking for somebody enthusiastic about supporting customers and providing high levels of customer service..
Barkston Plastic Ltd is a successful Leeds based plastic distribution specialist selling a range of materials and solutions to both consumers (primarily through ecommerce) and B2B. We work with a wide range of industries including large and small retailers, construction and service sectors providing bespoke solutions to a wide range of weird and wonderful challenges We are looking for an enthusiastic individual to join our team in a customer service role, working alongside our sales team. This is a fantastic opportunity to join a well-established business based in Leeds.
**What we need from you**
You will have a demonstrated an enthusiastic and ambitious attitude to helping others with a willingness to constantly learn and adapt to new challenges. We need you to be organised and manage your time well: somebody who understands and has a passion for providing a high quality service to clients
**What you will do.**
Key Responsibilities
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Maintain accurate filing systems for full traceability of all communications with stakeholders
- Handle customer complaints, and where necessary process returns requests.
- Generate ad-hoc reports and carry out other tasks to support the efficient running of the commercial department.
**Required Skills and Experience**
- You will need to have a predicted grade 4/C or above in English and Maths
- Passion for working with people
- Well organized
- Strong communication skills
- Attention to detail
A positive can-do attitude. This will be a busy role and there is plenty of opportunity for you to develop and learn in this role.
**Training provided**:
Training will be delivered using a combination of virtual classroom remote learning, mentoring and structured in person sessions.
**What will you get?**
- A competitive basic salary
- On the job training and support
- A supportive team environment where your contributions are recognised and valued
- Company pension
- Life assurance
- Onsite parking
- Additional annual leave
- Company sick pay
**Job Type**: Apprenticeship
Pay: £6.80-£9.30 per hour
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: EM/Sales/CS
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