Guest Services Representative

5 months ago

Mildenhall, United Kingdom U.S. Air Forces, Europe Full time

**Duties**:

- Registers and assigns rooms to guests, make sand issues room keys, and may escort guests to rooms as needed.
- Ensures that only authorized patrons use government-sponsored quarters.
- Calculates and posts charges to patrons' accounts and balances totals with control records.
- Accepts payment, makes change, and presents departing guests checkout statements.
- Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- Maintains current checkout list.
- Maintains and sells sundry sales items to patrons.
- Ensures front desk area and lobby remains clean.
- Maintains the lost and found program.
- Performs other related duties as assigned.

**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires Shift Work: evenings, nights, weekends and Holidays.
- This position is open to applicants on PCS orders to the UK (military or civilian), or who have a current UK visa.
- Must meet the state and legal requirement for sale of alcoholic beverages (18 years old).

**Qualifications**:

- **The area of consideration for this vacancy announcement**:

- Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Mildenhall, United Kingdom (UK), or will do so within the next 30 days.
- Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
- Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
- **Qualifying Experience**:

- Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
- Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
- Must be able to reads, speak, and write English.
- Must meet the state and legal requirement for sale of alcoholic beverages (18 years old).

You will be evaluated on the basis of your level of suitability and fitness for the position.

**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

**Additional information**:

- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Multiple positions may also be filled from this job opportunity announcement. This vacancy may close sooner than the date advertised if all positions become filled.
- Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- LQA is not authorized.
- Post Allowance is authorized for Regular Full Time employment category only.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- PCS Orders or UK Work Visa
- Resume

Your resume may be submitted in any format and **must** support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you

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