Guest Services Assistant

4 weeks ago

York, United Kingdom 7 Hospitality Management Full time

7 Hospitality Management is looking for a motivated, flexible, and driven **Guest Services Assistant **to join us in this exciting opportunity. This is a 12-16 Hour role based out of our Judges Court Hotel property in York. It will include a Mix of Housekeeping and Reception shifts, with extra hours available to cover holidays

Judges Court is a 15 bedroom city centre townhouse tucked away in a secret courtyard, yet only seconds from the heart of York’s shopping district and all its major attractions. With it's individually designed bedrooms, bespoke furniture, deep Georgian colours, original panelling and polished woods this is a unique four storey listed building delivering a fantastic guest experience.

**What will I be doing?**

As a **Guest Services Assistant **for the **Judges Court**, we are looking for a passionate person to drive exceptional standards and guest experience. You will be responsible for the following tasks which cover both Housekeeping and Reception shifts
- To clean and maintain guestrooms to a high standard including; making guest beds, hoovering, mopping, emptying bins, removal of dirty linen, dusting, cleaning bathrooms, mirrors etc.
- To replace all used guest amenities
- To ensure that all assigned areas including public areas are maintained and cleaned to the highest of standards
- To interact with guests to ensure an exceptional guest service
- To report all maintenance issues as per the hotel’s maintenance procedures
- To ensure the accurate documentation and securing of lost and found items
- Welcome, Register and Check Guests In
- Create and allocate new reservations including taking payments

**What are we looking for?**

A **Guest Services Assistant **serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Previous experience in the same or similar role
- Previous experience in the hospitality industry
- Knowledge of Rezlynx is desirable but not essential as full training will be given
- Be willing and eager to learn and develop in this varied Role

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio

**Job Type**: Part-time
Part-time hours: 12-16 per week

**Salary**: £9.50 per hour

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount

**Experience**:

- Housekeeping/Reception: 1 year (required)

Work Location: One location

Reference ID: GSA2201022SO

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