Guest Service Assistant

3 weeks ago

York, United Kingdom Holiday Inn Express York East Full time

**Guest Service Assistant - Housekeeping**:
**Housekeeping - Holiday Inn Express York East**:
**Contract**:Part time**
**Salary**:£11.44 / hour****:
Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are all included, offering value for money and a great base whether you're heading into the city on the nearby Park and Ride or exploring further afield.

Holiday Inn Express York is an ideal base for those wishing to explore North Yorkshire. From the historic city of York to the North York Moors and beyond, with so much on its doorstep and the coast under an hour's drive away, a stay at this hotel allows you to experience and explore North Yorkshire to your heart's content.

We are currently looking for an enthusiastic team member, to act as a Guest Service Assistant in the housekeeping department. As a Guest Service Assistant, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide IHG team member rates
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
Our hotel is a quiet, quaint hotel set 2 miles from centre of York. Here you will find a welcoming team that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.

Nearest bus stop either Yorkshire Coastliner, Stockton Lane, 10 mins walk, close to Monks Cross

**Role in our Family**:
This role of Guest Service Assistant will focus primarily in the housekeeping department, but will need to support other departments, such as reception, depending on business needs.
Your key responsibilities include:

- To ensure all rooms are turned around in an efficient manner
- All rooms must be cleaned, sanitised and prepared in accordance to SHG and guidelines.
- Support the line manager in ordering and maintaining linen stock.
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
- To maintain the reception, public areas, stores, back office and staff areas in a clean and tidy condition.
- To clearly communicate with other departments to ensure mínimal impact on guest service.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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