Multilingual Customer Services Team Member

4 months ago

York, United Kingdom Gear4Music Full time

Job Advert

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Fuelled by our love for music, we're always innovating and improving.

**Your part in the performance**

We are currently looking to recruit full-time Advisers to join our multilingual customer service division, based in York. This is a fantastic opportunity for an interesting career within the music products industry. We are currently looking for the following multilingual speakers.
- Spanish
- Italian
- French
- German

You will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.

Your day to day will be
- Providing customers with friendly and professional advice on a wide range of musical instruments and related products
- Resolving challenging customer enquiries and escalating where appropriate
- Becoming a valued member of our specialist Customer Service team

**Your Skills and Experience: What We're Looking For**
- Excellent written and verbal communication skills
- Confidence and an exceptional telephone manner with the ability to build rapport with customers
- Some experience of working in a customer service environment
- Computer literate to a high standard, with good Microsoft Office skills
- A good knowledge of musical instruments and equipment would be hugely beneficial
- Reliable and committed to providing first class advice and service
- Strong communication skills
- Ideally have an interest and appreciation of music

**Things to Consider**

The work hours will be 8:00am to 4:30pm, Monday to Friday with occasional weekend working.

**What we'll give you**

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

- Generous discount scheme across our full range of music and home entertainment products.
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
- Free car parking and electric charging points.
- Our modern office space features an onsite café and bar where we hold regular social events.
- A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.

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