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Customer Service Advisor
4 weeks ago
Job Summary:
Acting as the conduit between customers and the business, this role is about ensuring our customers receive all the help, support and inspiration that they need to use our services. As the first point of contact, you will ensure that every customer receives outstanding customer service - supported by a range of tools designed to assist you on the phone with customers - and that opportunities for the business to learn and improve are captured, so they can be reviewed by management.
- Responsibilities:
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Build good rapport with each customer, making them feel valued and important
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Communicate with other departments to ensure successful customer resolution
- Work with multiple systems in order to give correct and up-to-date information to our customers
- Work closely with other team members to ensure that customer interactions are prioritised, particularly at busier times
- Occasional working away from the office at our retail sites or at events/roadshows may be required
You will need:
- Strong communication skills and passion to support customers, whatever their personal circumstances
- Confidence using a PC and the ability to multitask
- An enthusiastic, positive attitude with a real desire to help others - Positive and flexible approach to work
- High level of attention to detail and accuracy
- Ability to work shifts over all days of the week (including weekends and bank holidays), along with some earlier starts and later finishes
Pay: £26,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 14/06/2024
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