Customer Service Advisor

1 week ago

Hove, United Kingdom NRS Healthcare Full time

**Role**: Customer Service Advisor

**Location**:Brighton & Hove

**Salary**:£8,670 pa

**Hours: Part-Time**, 16 hours, Monday to Wednesday, Hours Negotiable

**Job purpose**:
NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

This is no ordinary Customer Service Advisor role.

We are looking for people to join us who care about others and want to make a difference in their community. Are you that person?

You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across Brighton & Hove. This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed.

This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible.

Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community.

You’ll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs.

You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable. You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances.

**Role & Responsibilities**:

- To answer and deal professionally with incoming phone calls from occupational therapists and clients
- To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
- To ensure all trained policies and procedures are followed correctly and accurately
- To process and file all driver paperwork when returned to the depot
- Please note this is not an exhaustive list of duties and responsibilities

**What we look for in a Customer Service Advisor**:

- A positive can-do attitude
- Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable
- Good communication skill, resilience, flexibility, and an empathetic nature

**In return we offer you the following**
- A chance to work as part of a great team doing a rewarding job
- Competitive salary and benefits
- Career progression opportunities & training
- Pension scheme
- Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
- Participation in our employee recognition scheme and recommend a friend scheme
- Entitlement to Employee Assistance Programme and Bike to Work scheme
- Access to exclusive employee discounts and savings in gym & wellness discounts
- To be noted:_
- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers._
- This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder._
- Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK._

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £8,670.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift

Ability to commute/relocate:

- Hove, BN3 7BA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a notice period?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: Brig429800004526

  • Customer Service Advisor

    4 weeks ago

    Hove, United Kingdom Get Staff Full time

    **Customer Service Advisor - Hove - £22,000 - £24,000** **Customer Service Advisor Package Overview**: - Full-Time, (9am-5.00pm) - Excellent Progression and Training Opportunities **Company Overview - Customer Service Advisor** Get Staff Recruitment are delighted to be working with a successful and growing Insurance brokerage who are looking to add a...

  • Customer Service Advisor

    2 weeks ago

    Hove, Brighton and Hove, United Kingdom Jewson Full time

    **Customer Sales Advisor Hove (BN3 3LA)**You'll be working for Jewson's in Hove. Jewson's one of more than 30 exciting Saint-Gobain brands in the UK with over 500 branches; we've come a long way since opening our first store in 1836Is this role right for me?First and foremost, we always want to recruit talented people that align well with our values and way...

  • Customer Service Advisor

    4 weeks ago

    Hove, United Kingdom NRS Healthcare Full time

    **Role**: Customer Service Advisor **Location**:Hove **Salary**:£20,085 pa **Hours**:Full Time 37.5 hrs per week, Tuesday - Saturday **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector....

  • Customer Service Advisor

    3 weeks ago

    Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Customer Service Advisor

    4 weeks ago

    Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove/Brighton** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working...

  • Customer Service Advisor

    2 weeks ago

    Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...

  • Customer Service Advisor

    3 weeks ago

    Hove, United Kingdom EDF Limited Full time

    **Hove/Brighton** **Starting Salary of £22,185 plus excellent benefits package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a contact centre, or...

  • Customer Service Advisor

    4 weeks ago

    Hove, United Kingdom Legal & General Full time

    Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...

  • Customer Service Advisor

    2 weeks ago

    Hove, United Kingdom Legal & General Full time

    Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...

  • Customer Service Advisor

    3 weeks ago

    Hove, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money Advisor (temporary 8 months)** - 230000JZ) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the...

  • Customer Service Advisor

    1 month ago

    Brighton and Hove, United Kingdom Page Personnel Full time

    An exciting opportunity for a dedicated Customer Service Advisor to join our team. The successful candidate will provide exceptional customer service and support to our clients in the Insurance industry.Client DetailsThis organisation is a reputable company. Based in Brighton, they have a workforce of over a hundred dedicated professionals. They are...

  • Technical Customer Service Advisor

    2 weeks ago

    Hove, United Kingdom HomeShield Direct Full time

    HomeShield Direct is a leading repair specialist and extended warranty plan provider and one of the fastest growing companies on the South Coast This is a fantastic opportunity for a motivated, enthusiastic and experienced Customer Care Advisor to join HomeShield Direct in their rapidly growing repair department (office based and some working from home). We...

  • Jewson Customer Service Advisor

    2 weeks ago

    Hove, Brighton and Hove, United Kingdom Saint-Gobain Full time

    Customer Service Advisor - SalesThis role can be either part or full time.You'll be working for Jewson in Hove. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers' needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical...

  • Customer Service Advisor

    1 month ago

    Brighton and Hove, United Kingdom Marine Resources Full time

    At Marine Resources, we're thrilled to be recruiting for a Customer Service Advisor for one of our premier clients, based in Brighton. This role requires an exceptional individual who not only upholds the highest standards of customer service but also maintain a positive attitude and flexible approach to teamwork. This role is crucial in shaping how they are...

  • Customer Service Advisor

    4 weeks ago

    Brighton and Hove, United Kingdom Marine Resources Full time

    At Marine Resources, we're thrilled to be recruiting for a Customer Service Advisor for one of our premier clients, based in Brighton. This role requires an exceptional individual who not only upholds the highest standards of customer service but also maintain a positive attitude and flexible approach to teamwork. This role is crucial in shaping how they are...

  • Customer Service Advisor

    4 weeks ago

    Brighton and Hove, United Kingdom Marine Resources Full time

    At Marine Resources, we're thrilled to be recruiting for a Customer Service Advisor for one of our premier clients, based in Brighton. This role requires an exceptional individual who not only upholds the highest standards of customer service but also maintain a positive attitude and flexible approach to teamwork. This role is crucial in shaping how they are...

  • Helpdesk/customer Service Advisor

    1 week ago

    Brighton and Hove, United Kingdom Bridge of Hope Full time

    Title**:Helpdesk/Customer Service Advisor** Location**:Brighton** Start Date**:ASAP** Pay Rate**:£12.81ph PAYE** Our client who are one of the leading companies are currently recruiting for a **Helpdesk/ Customer Service Advisor **to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right...

  • Customer Service Team Lead

    4 weeks ago

    Hove, United Kingdom Brighton and Hove Bus & Coach Company Ltd Full time

    Job Overview: Key duties and responsibilities: - Support customer service advisors to help deliver the best possible experience to all of our customers - Coach customer experience advisors to help develop and enhance their customer service - Provide bi-monthly 1-2-1 meetings with all team members to discuss performance, provide support and development -...

  • Customer Advisor

    2 weeks ago

    Hove, United Kingdom Boots Full time

    Summary Job Reference: 231420BR - Job Reference: 2 3 1 4 2 0 B R Hove, George Street Fixed Term 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...

  • Customer Service Advisor, Customer Application Support

    4 weeks ago

    Hove, United Kingdom Legal & General Full time

    Job Description Are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We’re looking for Customer Service Advisors  to join our Customer Application Support team in Hove or Cardiff. The starting salary is  £22,000, increasing to £23,000  following a successful 6 month probationary...