Senior Service Advisor

5 months ago


Cheltenham, United Kingdom Baylis Motors Full time

**The SERVICE ADVISOR must have knowledge of**:_
- Appropriate telephone techniques and etiquette.
- Safety policies and procedures.
- Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Retail/wholesale standards and adherence to those standards.
- The retail facility’s organisational structure.
- High level of telephone contact, including handling multiple phone calls
- Ability to manage own time and workflow
- **What the Work Involves**_
- High level of contact with external and internal customers
- High level of paperwork.
- Attention to detail
- Ability to work independently
- Work in a busy, active, lively environment
- Ability to write clearly and legibly and to listen and document items accurately
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow
- **Employee Benefits**_

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:

- 31 days paid holiday (inc bank holidays) rising by 1 day after every 5 years worked
- Excellent pay package
- Company Pension Contribution
- Large modern showrooms and workshops
- Free MOT and 50% Discount on Services
- New & used car staff offers
- Death in service Benefit
- Free eye test, dental & therapy treatments
- Up to £25,000 personal accident benefit
- Online discounts at many popular shops

**Hours**

Monday - Friday 08.00-18.00

Alternative Saturdays 08.30-12.30

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Schedule**:

- Day shift
- Monday to Friday

**Supplemental pay types**:

- Bonus scheme
- Commission pay

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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