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Customer Service Advisor

2 months ago

Cheltenham, United Kingdom Ardonagh Advisory Full time

Customer Service Advisor - Cheltenham - ARD1060187

Customer Service Advisor – Cheltenham

£23,400 p/a plus generous quarterly bonus.

Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, just 37.5 hours a week We are also required to work 1 in 3 Saturday mornings from 9am-12.30pm, you will get a half a day back in the following week.  No experience necessary as we will provide you with full training We offer a basic salary of £23,400  p/a plus a generous quarterly bonus so you can earn up to £27,400 per year . You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate.

With a start date 27th January 2025 , You’ll have a 4-week induction followed by an 8-week training academy. We’re committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn’t end there – your journey continues with ongoing development opportunities as we invest in your career growth with us in the Insurance industry.
 

So, what does the role of a Customer Service Advisor here involve?

Providing great customer service to existing clients over the phone and via email, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must. Efficiently manage high call volumes in our dynamic contact centre environment meeting and exceeding performance KPI’s and targets. You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives…all whilst having a lot of fun

In return you will be welcomed and supported by our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

· Holiday entitlement of 26 days plus bank holidays .
· Opportunity to progress your career across the entire Ardonagh family.
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
· Pension scheme for when you feel it’s time to retire.
· 24-hour support for physical and mental wellbeing and on site mental health ambassadors .
· 1 days paid volunteering day to give back to our communities.
· The Spotlight Awards, where we shine a light on the brightest talent across our group.