Customer Advisor
3 days ago
**Customer Advisor**
**£22,000**
**Cheltenham (hybrid)**
My client are an award winning Insurance company based in Cheltenham. They offer policies across an array of lifestyle divisions including marine, equine, musical instruments and many more. If you’re in the office you’ll be part of a fantastic team in recentlyrefurbished offices. The office culture is fun and vibrant and plenty of development and progression is on offer.
**Purpose of the Role**:
**Key Role Accountabilities**
- Investigation of complaints liaising with relevant stakeholders, drafting summary resolution and final decision letters
- Ensure that the Complaints Management system is kept up to date and information held is accurate
- Provide advice and guidance on any complaint handling referrals
- Develop and maintain good working relationships across the business
- Play an active role in the continuous improvement of customer outcomes
**Qualifications & Experience**:
- Previous experience in customer service
- Microsoft Office package to an intermediate level
- Strong written and oral communication skills
- Adaptability, ability to embrace and respond positively to change
- Inquisitive and curious nature
**Benefits**:
- Full training provided
- 26 days holiday + bank holidays
- A focus on team/ social events
- Career development and opportunities
- Work from home
**If this role is of interest to you then please get in contact with Georgie at i2i Recruitment today for immediate consideration
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