Customer Service Co-ordinator

7 months ago


Telford, United Kingdom Window Systems Division Full time

EPW1

**Job Title**: Customer Service Co-ordinator

**Reports to**: Customer Service Manager

**Location**: WSD Stafford Park, Telford

**Hours**: 08:30 - 17:00, Monday to Friday

Role:
The role of the Customer Service Advisor is to cover general admin responsibilities within the department and deal with customer queries advising accordingly.

Mandatory Responsibilities:

- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines.
- Work efficiently and effectively.
- Ensure effective communication

Role Responsibilities:

- To carry out all date changes on Navision in line with picking capacity
- To monitor orders to ensure deliveries are made within the agreed timescale.
- General administration to support the Customer Service Team
- Inputting sales orders
- Provide holiday cover for the order input team
- Assist with locating empty stillages that are on customers sites

Performance Measures:

- Attendance
- Efficiency
- Accuracy
- Adherence to agreed KPI’s

Personal Attributes;
- Excellent telephone manner
- Organised approach to work
- Ability to work on own initiative.
- Attention to detail.
- Positive approach to the working environment
- Driven approach to work

Skills/Abilities/Qualifications:

- Competent with Microsoft packages
- Excellent attention to detail
- Strong communication skills


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