Credit Control Assistant

5 months ago

Harlow, United Kingdom Warwick Estates Full time

**Job Summary**

**Responsibilities & Duties**
- To raise Service Charge/Ground Rent/Major Works Demands using Internal system.
- To ensure that all raised demands are sent using our system.
- To assist in the production of regular reports to analyse those accounts which are in arrears and relay this information to the Property Manager who is to advise whether a reminder letter is to be issued.
- To refer unpaid accounts to a debt collection agent, following the issuance of two reminder letters.
- To liaise with the debt collection agent in providing the necessary information to enable the debt to be collected or pursued via Court.
- To provide support to the Property Management team by way of regular updates on individual accounts and Site Debtor reports when requested.
- To verbally communicate with property owners when they call to query their Service Charge account.
- To assist the Finance team in locating missing Service Charge payments when queried by a property owner.
- To save copies of these demands to Warwick Share within the necessary folders.
- To make notes on property owner’s accounts when communications with Credit Control have taken place.
- To manage the Debt Ledger and keep a record of those accounts contained therein.
- To maintain 48-hour communications response with all clients including employees and other customers of Warwick Estates.
- To respond to telephone calls and messages within 24 hours of returning to the office.
- To maintain polite and professional communications within all correspondence whether verbal or written.
- To ensure all relevant Warwick Estates databases are kept up to date.
- To attend and participate in regular internal Warwick Estates meetings as requested.
- To receive, manage and fulfil any other duties that may be commensurate to the role.
- To keep up to date with all relevant legislation - Leasehold Property Law, Data Protection Act

**Qualifications & Skills**

**Essential**
- Excellent communication skills, both verbal and written

**Desired Areas of Knowledge**
- Property Management
- Credit Control
- Corporate Banking
- GDPR
- County Court Claim procedures
- Demanding Service Charge
- Demanding Ground Rent
- Demanding Estate Rent Charges
- Service Charge Accounting

**Special Requirements**

Working hours are 37 hours per week Monday to Friday. The position is based in the office with an element of working from home.

**Benefits Package**
- 33 days holiday inclusive of statutory days
- Pension scheme with 4% employer and 5% employee contribution
- Private medical insurance
- Life Insurance at 2 x salary

**Company Summary**

Warwick Estates are appointed by a variety of clients who discharge and delegate the property management functions in each property lease to Warwick Estates by means of a Management Agreement or contract.

Depending on the client type, property type and service levels agreed this will vary across the business, however our core functions are:

- Ensuring client and customer compliance with the lease terms and overarching legislation
- The generation and collection of service charges
- Compliance with health and safety standards to ensure all residents are safe in their homes
- Excellence in client and customer service to ensure we are the trusted property partner

Our values are what’s important to us, our living breathing values. Every decision, action and interaction have these values at their core. Whether at the highest strategic level or on day-to-day tasks, every task and situation should be completed and reflected on with these values in mind to ensure that we are consistently working towards embody our vision to be our clients trusted property partner:

- Team players
- Open, honest, and transparent
- Professional

**Job Type**: Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Harlow, CM20 2BN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (required)

Work Location: Hybrid remote

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