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Facilities/maintenance

4 weeks ago

Wembley, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Facilities/Maintenance Support**

**£24,752 (Salary will rise to £26,000 after 6 Months)**

**Location - Wembley**

Days of Work: Five days out of seven, covering 24 hours per day on a shift rotation system. Weeks run from Monday to Sunday.

**About the Company**
A leading Student Housing provider they have more than 20 years' experience in developing, building, operating and owning student accommodation in the UK and Europe.

**What they do**
Welcoming. Happy. Helpful. They provide a stress-free living experience for students and see them get the most out of their experience while at university or college.

**Why work for this Student Accommodation Provider**
They strive to offer the best student experience in the market. And they work together to deliver nothing less than brilliance to their students, their investment partners and their university partners.

**REQUIREMENTS**
- Good all-round maintenance skills, willing to turn your hand to all jobs and a willingness to undertake challenging tasks to ensure customer satisfaction- Strong awareness and understanding of Health and Safety and statutory compliance- Able to demonstrate an objective, professional and calm approach when handling difficult situations, previous experience in a customer facing role, preferably with experience in complaint handling would be beneficial- Skilled in understanding, empathising and delivering against customer needs- Able to operate an iPad and computer-based workload systems- Ability to manage/monitor contractors- Understanding of the importance of ensuring the safety and security of buildings and residents- Understanding and experience in all areas of planned and reactive maintenance- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines- Ability to work with a positive and collaborative attitude, with the ability to adapt swiftly- Previous experience of working in the student accommodation, hotel, social housing or retail sectors would be preferable**Key Role Duties**:

- To carry out repairs and maintenance and minor re-decoration at Host as required. This may include (but is not limited to) basic plumbing skills, complete like for like electrical changes, basic joinery skills, working with locking systems (both mechanical and electronic), window and door repairs, basic plastering, painting.- Ensuring work is completed within the required time frames to the expected standards whilst maintaining high levels of productivity at all times. To inspect repairs reported by residents on site prior to notifying the Property Manager.- Receiving and recording of all maintenance issues using the provided Company equipment to maintain accurate records on the Company's database.- To check the Landlord internal and external light fittings, replacing bulbs and adjusting time locks, as necessary.- General cleaning of all communal areas on a regular basis e.g. Corridors, offices, external areas and as directed, residents' rooms. Also, to assist with periodic deep cleaning. Supporting the Housekeeping teams where applicable.- Maintaining adequate arrangements for the removal of refuse and to keep the refuse area clean. Ensuring the general tidiness of the surrounding land, courtyards, gardens and car park.- Regular inspections of all residential accommodation and at the end of tenancies for the purpose of verifying residents Health & Safety, checking for damage or misuse of facilities and for the maintenance of correct standards of cleanliness, hygiene and provision.- To maintain an up-to-date record of all events/incidents on the complex and report to the Property Manager as necessary and in the cases of serious incidents, immediately.- Ensuring the Line Manager is informed of all serious incidents and emergencies when they occur.- Responsible for 'First Response' to incidents and emergencies including handling any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all company procedures are followed.**Customer Service**
- Providing reception support, customer service and safety support (including key management and handling lock outs) outside of normal daytime opening hours, supporting daytime hours when required.- Dealing with any property related issues in a timely manner, following up on any unresolved matters and engaging with other colleagues and Management when necessary.- Assisting all customers in a professional and courteous manner, communicating effectively both face to face and on the telephone, showing empathy and responding with urgency to customer requests.- Providing a decisive and effective response to customer complaints (including noise and prohibited substance use), assisting in, resolving issues, and escalating as appropriate.- Registering of residents and their guests as and when required.

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