Housing Assessment

7 months ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Salary: Band 7 - £29,777 - £33,945 p.a.**

**37 hours per week**

**Permanent**

Are you looking for an opportunity to use your experience and gain new skills in an interesting and fast-moving environment? We are currently recruiting for a Housing Assessment & Advice Officer.

**What do staff say about the job?**

"It’s a job where you genuinely help people"

"Housing Needs Advice & Support is a real frontier service. It can be challenging, but there are great opportunities for sowing the seeds of positive change into people's lives"

"No two days are the same"

**Portsmouth City Council**:
At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

**Your New Role**:
Portsmouth City Council's Housing Needs Advice & Support team works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness. We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, the Housing Act 1996 and Portsmouth City Council's Allocations Policy. We are committed to excellent customer service, and to listening to and understanding our customers' circumstances, and working collaboratively with them to identify housing solutions.

You will be part of a team which deals with customers both face to face and by telephone. You will be interviewing customers about their housing situation, and working with them to find solutions to their housing issues. This may involve negotiation with landlords, other housing providers, family members and internal and external agencies. You will need to ask personal and searching questions and listen carefully to responses so that you fully understand the customer's circumstances. Your challenge will then be to identify actions and solutions to secure housing. You will need to manage a large case load, prioritise your work and have excellent organisational skills. You will also need to build effective working relationships with customers and landlords, and explore all possible housing solutions to help prevent homelessness and the need to move.

**Who is the person?**

**We are looking for somebody who**:

- Has an interest and awareness of the issues facing vulnerable and homeless people and households with housing needs, and a desire to work to resolve these issues.
- Is able to quickly adapt to this role, drawing on experience or transferable skills gained in similar roles or from life experience.
- Is confident and can clearly and effectively communicate both verbally and in writing, interpreting legislation and explaining the impact to our customers.
- Understands the key elements to negotiations and can find ways to achieve outcomes for customers.
- Is able to listen to people and not rush to conclusions or judgements before fully understanding what is needed or wanted by a customer.
- Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances, and remain professionally detached and focused even if the message you deliver involves saying no.
- Has experience of working directly with customers in a front-line service.
- Has an awareness of welfare benefits and debt issues.
- Has an awareness of equalities issues and is committed to equal opportunities.
- Works proactively and is able to remain motivated, working on their own initiative and organising their workload.
- Enjoys the challenge in finding innovative solutions to problems and has the personal skill to do so.
- Has IT skills suited to working in a busy office.
- Has knowledge of the local area and is able to visit people in their own homes and attend meetings in the local area.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

**What you'll get in return**

As well as highly competitive pay you'll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

**There is no set closing date - we wi

  • Housing Assessment

    7 months ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Please attach your CV as a supporting document along with a covering letter **explaining how your skills and experience match this job profile. **Please also answer the questions in **THIS DOCUMENT **and attach this with your CV and covering letter. Applications will be rejected if any of the required documentation is missing.** **.** **Salary: Band 7 -...

  • Housing and Wellbeing Advisor

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom CIH International Housing Group Full time

    About UsCIH International Housing Group is a leading provider of housing and support services to individuals and families across the UK. We are committed to reducing homelessness, improving health and wellbeing, and building resilience in our communities.Job DescriptionAs a Housing and Wellbeing Advisor, you will work closely with our clients to understand...

  • Housing Officer

    10 hours ago

    Portsmouth, United Kingdom G2 Recruitment Group Limited Full time

    Housing Allocations Officer JobEstimated Salary: £25,000 - £30,000 per annum.We are seeking an experienced Housing Allocations Officer to join our team in Surrey. As a key member of our housing team, you will be responsible for covering phone duty for the local authority, assessing applications correctly and allocating properties accordingly. You will also...

  • Housing Standards Specialist

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    Job Description:This role is part of the Private Sector Housing service for Portsmouth City Council, focusing on delivering responsive and effective services to those in need of assistance regarding their homes. The Housing Regulation Officer plays a key part in this process, ensuring compliance with statutory functions relating to housing standards and...

  • Housing Standards Specialist

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    About the Role:The Portsmouth City Council is seeking a skilled Housing Standards Specialist to join its Private Sector Housing service. As a key member of the team, you will be responsible for delivering effective services to those in need of assistance regarding their home. This includes the delivery of statutory functions related to housing standards and...

  • Housing Allocations Specialist

    1 week ago

    Portsmouth, United Kingdom G2 Recruitment Group Limited Full time

    At G2 Recruitment Group Limited, we are seeking an experienced Housing Allocations Specialist to join our team in Surrey. As a Housing Allocations Specialist, you will be responsible for covering phone duty for the local authority and assessing applications correctly to allocate them accordingly.The ideal candidate must have experience or knowledge in...

  • Private Sector Housing Officer

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    About the Job:The Portsmouth City Council seeks an experienced Private Sector Housing Officer to join its Private Sector Housing service. As a member of the team, you will deliver responsive and effective services to those in need of assistance regarding their home. This includes the delivery of statutory functions related to housing standards and licensing...

  • Housing Regulations Officer

    7 months ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Salary: Band 8 - £33,945 - £36,647 p.a.** **Fixed Term Contract for 5 years or until the end of the Additional Licensing project** **We would also consider secondments for 2 years** Portsmouth City Council are looking for enthusiastic, motivated, and dedicated individuals with a commitment to top quality regulatory services. Portsmouth City Council...

  • Housing Regulations Officer

    7 months ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Salary: Band 8 - £32,020 - £34,722 p.a.** **Fixed Term Contract for 5 years or until the end of the Additional Licensing project** **We would also consider secondments for 2 years** Portsmouth City Council are looking for enthusiastic, motivated, and dedicated individuals with a commitment to top quality regulatory services. Portsmouth City Council...

  • Housing and Wellbeing Specialist

    1 day ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    About the RoleAs a Housing and Wellbeing Specialist within Portsmouth City Council, you will be responsible for delivering responsive and effective services to residents in need of help with their homes. This role involves working within the Private Sector Housing service to ensure compliance with housing standards and licensing regulations.Key...

  • Housing Officer

    7 months ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Location - **Portsmouth **Salary - **Band 07: £29,777 to £33,945 p.a. **Job type/hours - **Permanent - Full time 37 Hours per week Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! **What's in it for me?** You will be starting on a salary of...

  • Director of Procurement Services

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Southern Housing Full time

    Contract Leadership RoleContracts ManagerSouthern Housing is seeking an accomplished and strategic professional to drive the success of our Direct Works team by developing and implementing effective contracts management strategies. The successful candidate will be responsible for providing leadership and guidance to ensure the delivery of high-quality...

  • Head of Contract Management

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Southern Housing Full time

    Procurement and Contract Management PositionContracts ManagerSouthern Housing is looking for a highly motivated and experienced professional to join our Direct Works team as a Procurement and Contract Management specialist. The successful candidate will be responsible for developing and implementing effective procurement and contract management strategies to...

  • Housing Officer

    7 months ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Location - **Portsmouth **Salary - **Band 07: £29,777 to £33,945 p.a. **Job type/hours - **Permanent - Full time 37 Hours per week Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! **What's in it for me?** You will be starting on a salary of...

  • Dio - Housing Estate Officer

    7 months ago

    Portsmouth, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 355063**Salary**: - £28,300- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- D**Contract type**: - Permanent**Business area**: - MOD - Defence Infrastructure Organisation - MOD - Defence Infrastructure Organisation - COO - Regional Delivery (Accommodation) -...

  • Front of House Team Member

    7 months ago

    Portsmouth, United Kingdom Slug And Lettuce Full time

    **Location - Slug And Lettuce** Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and...

  • Support Assistant

    6 hours ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Salary: Band 4 - £19,280 - £20,512 p.a. (£15,632 - £16,631 pro rata) + 17% enhancement** **30 hours per week, Monday - Sunday - worked over a 2 week rota, both days and evenings** Sheltered Housing is purpose built accommodation offering support and security for older persons. In Sheltered Housing we promote independent living for residents but with...

  • Building Surveyor Housing

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Triumph Consultants Limited Full time €50,000

    Interim Building Surveyor x 2 – Property Services Job Ref: Portsmouth 5257535 Pay Rate: £21.36 per hour PAYE Hours per week: 37 Monday – Friday, 8am to 4pm Role Length: This opening assignment is for 5-6 months City: Portsmouth, Hampshire Basic DBS disclosure required for this role A Building Surveyor is required to join the Property Services...

  • Building Surveyor Housing

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Triumph Consultants Limited Full time €50,000

    Interim Building Surveyor x 2 – Property Services Job Ref: Portsmouth 5257535 Pay Rate: £21.36 per hour PAYE Hours per week: 37 Monday – Friday, 8am to 4pm Role Length: This opening assignment is for 5-6 months City: Portsmouth, Hampshire Basic DBS disclosure required for this role A Building Surveyor is required to join the Property Services...

  • Senior Contracts Professional

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Southern Housing Full time

    Job TitleContracts ManagerWe are seeking a highly skilled and experienced professional to lead our Direct Works team in the development and implementation of comprehensive contracts management strategies. The successful candidate will provide strategic guidance and oversight to ensure the delivery of high-quality property services across various teams.Key...