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Contract Monitoring
4 months ago
Application closing date
23/05/2024
- Location
Halifax
- Salary
Scale 6, SCP 18-22, £29,269 - £31,364 per annum, pro rata (Actual salary £11,454 - £12,274 per annum)
- Package
14.48 hours per week (2 days per week, Thursday and Friday)
- Job category/type
Council
- Job description**Post Ref: CC013**
Please note: At risk or redeployee applicants may be given priority.
The Waste Management Team is looking for a Contract Monitoring and Support Officer for 2 days per week; Thursdays and Fridays.
Monitoring and supporting the day-to-day operation of the Waste Collection contract, carrying out inspections including Health and Safety checks on collection crews and Household Waste Recycling Centres to ensure the contract specification is adhered to and all work is carried out to the correct standards.
You must be customer focussed, flexible and self motivated. Excellent problem solving and communication skills will be required as you will play a key role in investigating complex customer enquiries and complaints.
This will include liaising with customers and the Contractor’s crews and supervisors, supervise correction of operational issues, directing crews as necessary, supporting this work with picking up urgent collections and contacting residents to ensure good customer service.
A driving licence and ability to drive a Council van is essential. A good working knowledge of Council IT systems, including Rightnow, would be useful as all work is allocated and recorded through the Rightnow system. The role will also use some Suez IT systems, training will be provided.
This is primarily an outdoor field worker role. An electric van will be provided and you will start and finish at the office base at Battinson Road Depot, Halifax. The post will be mainly covering the Upper Valley area, from north and west Halifax to Walsden and Cornholme, and at times you may be required to cover other areas in the Borough.
**Closing Date: Thursday 23rd May 2024**
Interview Date: 3rd & 4th June 2024
We may utilise digital interview methods.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
