Site Services Representative

2 weeks ago

Swindon, United Kingdom Serco Plc Full time

**Great Western Hospital**

**Swindon, SN3 6BB**

**Roles available: Permanent contract Monday and Tuesday 1400 till 2200 (15 hours) or four on four off 0800-1600 (26 hours)**

Here at Serco, we’re looking for a Site Services Representative to join us at Great Western Hospital, Swindon. Reporting into the Site Services Manager, you will manage phone lines and connect and transfer internal and external calls. You will operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned.

The Helpdesk / Swithboard Operator will manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action when based within the Night Control Room and maintain the On-call listing for doctors and key staff as notified by the Trust.

Due to the sensitive nature of the role, all information gained through the performance of the role must treated in strictest confidence in line with current company, Trust and legal requirements.

Other duties will include assisting in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.

Cover Helpdesk duties specifically between 1700 and 0630 but also during the day in the absence of a Helpdesk Advisor when required. Helpdesk duties after 17:00 will be to receive and process customer telephone and face to face requests, log relevant information into the database and follow Helpdesk logging procedures. You will also be responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe and will process all car parking intercom queries and log any faults with the barriers/machines.

**What you’ll need to do the role**
You will be able to demonstrate previous experience in a similar role and have excellent communication skills across all channels. This is a very busy and fast paced role, so experience in this sort of busy role is key. Working in a Hospital environment is highly rewarding, so we are looking for someone who is passionate about the healthcare industry and wants to make a difference

**Why Serco**
- Meaningful and vital work:_ Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people_: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Salary: £20270 - £21318 pro rata
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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