Business Support Administrator

3 months ago

Birmingham, United Kingdom Omega Recruitment Group Full time

**General Duties and Responsibilities**

2.1 Provide high-quality business support services to internal/external customers within the parameters of the service agreement.

2.2 Manage and oversee efficient administrative processes and procedures, ensuring accuracy and timely outcomes.

2.3 Serve as an initial point of contact for the resolution of unusual situations, providing advice and guidance to business support assistants.

2.4 Supervise a small team, including line management as required, and proactively manage potential risks and conflicting priorities.

2.5 Demonstrate positive personal behaviours, acting as a positive role model and championing the organisation's vision and values.

2.6 Oversee the provision of an effective customer response service and make independent decisions on less routine enquiries.

2.7 Organise and document sensitive meetings appropriately and produce outputs in a timely manner.

2.8 Conduct research and gather information, providing management information data as requested.

2.9 Undertake financial administrative tasks at team level in accordance with relevant procedures.

2.10 Maintain inventory and equipment, including troubleshooting basic hardware and software problems, working closely with relevant parties.

2.11 Ensure the secure and accurate maintenance and retrieval of complex data within the team, providing accurate management information.

2.12 Maximise the use of ICT to enhance the efficiency and quality of support and service provision.

2.13 Demonstrate continuous improvement, creative thinking, and flexibility to improve performance and meet demand across business support services.

2.14 Interact professionally and maintain confidentiality when dealing with colleagues and customers.

**Requirements**:
**Experience
1. Proficiency in managing multiple competing priorities while effectively organising workload and determining priorities.

2. Expertise in directing a group of employees, setting clear expectations, and driving performance focused on outcomes.

3. Experience in handling and processing both manual and computerised information.

**Skills & Ability**

1. Good literacy and numeracy skills.

2. Strong ICT skills.

3. The ability to independently analyse and interpret information to solve various problems.

4. The ability to communicate complex or sensitive information to diverse audiences, both in person and in writing.

5. Proficiency in using the keyboard with precision and speed.

6. The ability to organize, support, and appropriately record meetings.

7. The ability to use initiative to respond independently to difficult problems and unexpected situations.

8. The ability to work under pressure, including meeting deadlines and managing interruptions.

9. The ability to cope with emotionally demanding situations arising from the work being undertaken.

10. The ability to resolve internal and external issues and provide a solution-focused response.

11. The ability to manage a process, ensuring accurate and timely outputs.

12. The ability to account for or be accountable for financial resources, including budget monitoring and reporting.

13. The ability to confidently fulfill all spoken aspects of the role using the English Language as required by Part 7 of the Immigration Act 2016.

Work Experience Experience of providing administrative support to a large multi-disciplinary team. Experience of being part of a team providing a customer focussed service. Experience of using a computer for word processing and creating / maintaining databases to produce reports. Experience of document management and developing and administering support procedures. Experience of operating filing systems. Experience of specialist software systems including Archibus CAFM / CMIS and Permit to Work systems. Experience of the processes and terms used in the Supply chain and project management. Experience of Financial / Project admin. Experience of drafting letters / memos and minuting meetings. Education / Qualifications A range of GCSE’s including English Language and Maths (minimum grade C) or appropriate equivalent, or significant experiential learning. Degree qualification. Microsoft qualification or similar in use of spreadsheets / word processing. Skills / Abilities Excellent organisational skills, accuracy and attention to detail. Experience of using a variety of IT packages including Microsoft Outlook, Word and Excel. Excellent oral and written communication skills. Flexible in approach to work and ability to see tasks through to completion. Ability to deal with conflicting and challenging situations. Ability to work independently and as part of a team.

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