Administrator

4 days ago


Carlisle, United Kingdom Trigon Recruitment Full time

**Role: - Administrator - front of house**

**Salary: - £21k per annum**

**Location: - Carlisle**

**Perm role**

**Role Overview**

Trigon Recruitment are exclusively recruiting for a National Charity who have been established for almost 40 years. This role is to provide front of house reception support and administrative support to a hob that provides support to drug and alcohol users. The environment is busy and will involve dealing with members of the public and multi tasking. Due to the nature of the service some maybe volatile and exhibit distressing behaviours. Experience dealing with challenging behaviour and de-escalating customers would be an advantage.

The support service is Cumbria wide but this role is purely to support the Carlisle hub. Within the centre are Employment Specialists, Recovery Co-Ordinators, Housing Workers and Management. You will be required to support all team members with administrative duties as and when required as well as be the first point of contact both face to face and over the phone.

**Responsibilities: -**
- Answering incoming calls
- Transferring calls and relaying messages
- Meeting and greeting all visitors and service users
- Signing visitors in and out
- Preparing reports
- Sending relevant paperwork to external providers
- Creating electronic service user records when they are referred
- Sending prescriptions
- Data input
- Handling challenging situations
- General administrative duties
- Filing

**Key skills and Experience**
- Strong IT Skills
- Excellent customer service skills
- Used to dealing with members of the public
- Ability to multi task
- Able to handle challenging situations
- Organised
- Ideally used to working with individual with substance misuse
- Good telephone manner
- Friendly and bubbly and able to create a welcoming impression
- Good team player
- Excellent telephone techniques

This is an excellent opportunity to join a well established National Charity with excellent training opportunities and staff benefits

Hours are Monday to Friday 9-5.

**Salary**: Up to £21,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location


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