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Customer Service Administrator

4 weeks ago

Wellingborough, United Kingdom Arkle Finance Full time

**CUSTOMER SERVICE ADMINISTRATOR**

WELLINGBOROUGH

Arkle Finance are looking to recruit an enthusiastic, confident and ambitious individual with strong verbal and written communications skills to bring fresh ideas and thrive within an employee focused culture on our Operations Team. The main purpose of the role is to assist the effective administration of all direct debits and other banking transactions alongside servicing all customer and broker requirements during the life of their agreements with Arkle. Accuracy, an eye for detail as well as being highly numerate is key for this role
**WHY JOIN US?**

We are looking to offer a competitive salary depending on experience. In addition, you will receive 25 days’ annual leave (plus bank holidays). You will have access to a variety of other benefits including a pension scheme, onsite subsidised restaurant, free onsite parking and a range of discounts and benefits through our Reward Gateway platform.

**Key Responsibilities**:

- Process Direct Debit instruction and payment files including reconciliations
- Creation and fulfillment of Customer Sales Ledger Statements
- Resolving any internal and external customer queries in a timely manner
- Ensure the effective processing of all banking transactions including reconciliation
- Active involvement with the End of Lease processes (EOL)
- Send out relevant letters including (not limited to) arrears, default, termination EOL letters
- Carry out searches using various reference agencies and update as required
- Open a line of communication with new customers in customer support calls
- Maintain working relationships with brokers
- Liaise with external agents and send relevant files to keep them updated
- Accurately Updating CRM systems
- Produce VAT statements and copy documents for individual customers as/when required
- Update the procedures manual as and when required

A knowledge of operational accounting processes in a Sales ledger environment together with strong excel skills is desired for this role, but not essential. The role is based in our Wellingborough office. Full training will be given.

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